KFC Amanzimtoti
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
KFC Amanzimtoti
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEB
Engela B
1 reviews | Active since Jan 2020
28 Feb 2026, 12:16
Really poor food quality and service
I placed an online delivery order with KFC Amanzimtoti. When I opened the bag, the chicken was extremely oily there was literally oil sitting on the side of the bag. The crumb wasn’t even crumb anymore, it was just a mushy mess. The chips were really, really dry, and a burger was missing. I called online customer service and was told I need to go to the store to get a refund. So I drove to the store with the entire order. When I got there, I was met with severe resistance from multiple employees. I was even questioned about whether the food in the bag was actually the food that was delivered to me specifically the chips. I’m not sure what that assumption was supposed to mean, but that’s what I was asked. Eventually, I spoke to the manager, Lindokuhle. He had to call customer service to confirm what I had already confirmed earlier. During that time, they took my order to the back. I physically saw Lindokuhle walk away with my order. When I got the bag back to take photos to send through for my refund, the contents had been changed. The food was suddenly fresh and hot. I questioned why it was different. Lindokuhle told me the chips “fell on the floor” so they had to replace them. I then asked about the chicken, because the chicken I received originally was drenched in oil and completely inedible. He continuously argued with me and denied changing it, saying he only removed the chicken to count the pieces and claimed there were pieces missing which is not true. I did not remove any chicken. The bucket was full when I brought it in. The chicken was completely inedible. I was then told that they cannot refund me in store and that I need to provide a bank statement before they can process my refund. I now have to wait 48 hours to receive my own money back. So let me get this straight: • I ordered delivery. • I received oily, inedible food and a missing item. • I had to drive to the store. • I was questioned as if I was being dishonest. • My order was taken to the back and returned altered. • I was told they cannot refund me in store and I must provide a bank statement. • I left without food. • And now I have to wait 48 hours for my own money. This entire situation was unnecessarily stressful and inconvenient. A simple food quality issue turned into a full ordeal. Really disappointed in how this was handled.
Helpful (0)
|Replies (0)EB
Engela B
1 reviews | Active since Jan 2020
28 Feb 2026, 12:16
Really poor food quality and service
I placed an online delivery order with KFC Amanzimtoti. When I opened the bag, the chicken was extremely oily there was literally oil sitting on the side of the bag. The crumb wasn’t even crumb anymore, it was just a mushy mess. The chips were really, really dry, and a burger was missing. I called online customer service and was told I need to go to the store to get a refund. So I drove to the store with the entire order. When I got there, I was met with severe resistance from multiple employees. I was even questioned about whether the food in the bag was actually the food that was delivered to me specifically the chips. I’m not sure what that assumption was supposed to mean, but that’s what I was asked. Eventually, I spoke to the manager, Lindokuhle. He had to call customer service to confirm what I had already confirmed earlier. During that time, they took my order to the back. I physically saw Lindokuhle walk away with my order. When I got the bag back to take photos to send through for my refund, the contents had been changed. The food was suddenly fresh and hot. I questioned why it was different. Lindokuhle told me the chips “fell on the floor” so they had to replace them. I then asked about the chicken, because the chicken I received originally was drenched in oil and completely inedible. He continuously argued with me and denied changing it, saying he only removed the chicken to count the pieces and claimed there were pieces missing which is not true. I did not remove any chicken. The bucket was full when I brought it in. The chicken was completely inedible. I was then told that they cannot refund me in store and that I need to provide a bank statement before they can process my refund. I now have to wait 48 hours to receive my own money back. So let me get this straight: • I ordered delivery. • I received oily, inedible food and a missing item. • I had to drive to the store. • I was questioned as if I was being dishonest. • My order was taken to the back and returned altered. • I was told they cannot refund me in store and I must provide a bank statement. • I left without food. • And now I have to wait 48 hours for my own money. This entire situation was unnecessarily stressful and inconvenient. A simple food quality issue turned into a full ordeal. Really disappointed in how this was handled.
0
Replies (0)TN
Tracy N
1 reviews | Active since Jan 2020
18 Jun 2025, 02:18
KFC discustimg service
Still waiting for my R385.72 to be refunded ino my account since Monday 16th of june, I told them i didn't want a credit wallet, i want my money back into my account. Not the first time I have had bad service from KFC. You complain and they just ignore it. Poor management ton there behalf obviously customer service doesn't exist. I made an order first with Mr D and it was declined as they didn't have items. I then placed an order with Uber Eats it was delivered makes you wonder what the hell is going on there but no sense in complaining as I have complained before and you don't get a response, customer service discuusting. Promised my money would be in my account within 24 hours still waiting. Surely for such a big establishment customer service prevails. Give me my money back.
Helpful (0)
|Replies (0)TN
Tracy N
1 reviews | Active since Jan 2020
18 Jun 2025, 02:18
KFC discustimg service
Still waiting for my R385.72 to be refunded ino my account since Monday 16th of june, I told them i didn't want a credit wallet, i want my money back into my account. Not the first time I have had bad service from KFC. You complain and they just ignore it. Poor management ton there behalf obviously customer service doesn't exist. I made an order first with Mr D and it was declined as they didn't have items. I then placed an order with Uber Eats it was delivered makes you wonder what the hell is going on there but no sense in complaining as I have complained before and you don't get a response, customer service discuusting. Promised my money would be in my account within 24 hours still waiting. Surely for such a big establishment customer service prevails. Give me my money back.
0
Replies (0)ML
Matthew L
1 reviews | Active since Jan 2020
29 Nov 2024, 19:23
KFC Amanzimtoti **** Food.
The worst ever takeaway KFC in KZN, Amanzimtoti. I've had numerous uncooked food from this branch and you're paying good money for **** food and they expect that a replacement burger is going to solve the problem. Take your **** burger and stick it up your ass. Can somebody train these knucklehead cooks that have no idea how to cook a chicken. FIX THIS **** UP. I will not stop to post. I will not stop to slander this branch. Because you guys sit at home and expect things to run without supervision. Wake up because you're expecting things to happen without any supervision. You can take your replacement burger and stick it up your ass. I hope the management here wakes up and trains the dumbass cooks that is serving the **** food that is going to hopefully drive your business into the ground.
Helpful (0)
|Replies (0)ML
Matthew L
1 reviews | Active since Jan 2020
29 Nov 2024, 19:23
KFC Amanzimtoti **** Food.
The worst ever takeaway KFC in KZN, Amanzimtoti. I've had numerous uncooked food from this branch and you're paying good money for **** food and they expect that a replacement burger is going to solve the problem. Take your **** burger and stick it up your ass. Can somebody train these knucklehead cooks that have no idea how to cook a chicken. FIX THIS **** UP. I will not stop to post. I will not stop to slander this branch. Because you guys sit at home and expect things to run without supervision. Wake up because you're expecting things to happen without any supervision. You can take your replacement burger and stick it up your ass. I hope the management here wakes up and trains the dumbass cooks that is serving the **** food that is going to hopefully drive your business into the ground.
0
Replies (0)