TN
Tracy N
Active since Oct 2024
11
Reviews
0
Industries
Reviews
11 reviews4 months ago
Steers - No Empathy for the Customers
Reported to Hello Peter, no response from Steers, emailed Steers - no Response just shows what customer service they have. Just my 5c, wrote this because I would love to win the prize
0 replies
4 months ago
STEERS CONVENIENCE STORE MOSS KOLNIK AMANZIMTOTI DISCUSTING SERVICE AND FOOD
on the 29th of January 2026, Myself and a friend visited your 'Steers at Galleria Convivence centre, Moss Kolnik Drive, Amanzimtoti Tel. 0319424577, Ticket No. 4469. I had asked my friend if she could take me there as I had been in a Head on Collision and couldn't drive, I am in grieving as I lost both my parents and just needed to get out, injuries and all. Well we placed our orders , Phanda Barbecue R64.90, cheese burger meal and Ribs and chips total Value R389.70. We were eating in the store but asked could our Ribs be brought to us as takeaway as we were leaving so they would be hot. Well the Ribs came first, then the burger. The burgers were ice cold and not edible at all. The service was shocking. When I went to retrieve my receipt I asked for the Manager and told her our burger and chips were ice cold. Her Response was "hobo" is this the response you get from Management. This is totally unacceptable and I just walked away. Her answer was like, so what now. I just left I couldn't take any fighting as I am very unwell. This is shocking service from Steers. People if you want good food rather shop else where clearly Steers doesn't train their management how to deal with complaints correctly. Should you want to contact me please do so on tracyilanda@gmail.com
0 replies
5 months ago
FNB CUSTOMER SERVICE TELLER 6 NEED TO FIND A NEW JOB
Yesterday the 21st of January I went to FNB as I had changed my cell phone number and I had to go into the branch to change. I was in a car accident and have severe disabilities and have to arrange transport to go there. When I got home and tried to logon on the APP it has not been changed its going to my old number. This was at Galleria FNB and my ticket number was number 39 and I was helped by lady no. 6 booth. This is totally unacceptable service delivery, she need to get a warning for not doing her job properly. So in other words I must now pay again to go to FNB Galleria because she cant do her job. Must say she wasn't the friendliest worker. Maybe send her on a course on how to assist customers properly.
1 reply
7 months ago
Want compensation for the embarrassment and would like to be compensated
I must just state that I am unemployed due to a HOC, so a live on a limited budget, moslty firiends feeding me. Any how yesterday I felt like a stir fry, so I went over to the butchery and I mast state this is not the first time I've experience with rotten meat.. I picked up the pork in a tray and proceeded to cashier, I told the cashier I am opening the meat to check its not off. I had a few other items to purchase for the stir fry which i told the cashier to put back. I must just state I have disabilities from a HOC which makes it hard for me to walk or stand for long period's. I told the cashier to call the manager, she said meat manager i said not the manager of the store. A lady came to help and asked would i like another punnet of pork. I said no thanks', when I look forward to the front of the shop where the managers stand, there was and Indian obviously some sort of shop assistance. He was laughing at me. I asked him would you eat this meat. Morale of the story never buy ,meat from checker s Athlone Park Amanzimtoti. I can count of my hands how many people I know who have complained about the same issue. The cashier did say the had swopped the butcher . Well clearly the new manager is not doing his job correctly I left my number with the lady who must also be a manager and asked them to get the manager from head office to phone me. It disgraceful and might be funny to your staff but for me that meat would have been a luxury. I think you need to have inspections on the staff as they always playing around, eating. There is an Indian girl literally every time I got to the shop she is eating? One rule of Retail never eat in front of customers or on the floor. I would like some feed back as this has caused me a lot of embarrassment and feel degraded because the Indian Male was laughing at me. Looking forward to an answer from a Branch Manager at Head office
0 replies
12 months ago
KFC discustimg service
Still waiting for my R385.72 to be refunded ino my account since Monday 16th of june, I told them i didn't want a credit wallet, i want my money back into my account. Not the first time I have had bad service from KFC. You complain and they just ignore it. Poor management ton there behalf obviously customer service doesn't exist. I made an order first with Mr D and it was declined as they didn't have items. I then placed an order with Uber Eats it was delivered makes you wonder what the hell is going on there but no sense in complaining as I have complained before and you don't get a response, customer service discuusting. Promised my money would be in my account within 24 hours still waiting. Surely for such a big establishment customer service prevails. Give me my money back.
2 replies
15 months ago
Discovery Medical Aid
Once again this is the only way that I get a response from Discovery Medical Aid, I need to speak to a manager I still do not agree with their response, it just doesn't add up, each time its another response. I need a manager, oh I forgot you don't get to speak to them, just an agent. My payments don't add up. I need a print out of my payments paid {Statement} from 2023/11/01 to present and from who's bank it was paid from. They are saying now I have been cancelled off, why was I not informed or reminded over December. I have sent all my Bank statements and they just come back on email with another story. Why cant a manager contact me, not a consultant who has no empathy towards me. I have been to hell and gone in the last year loosing my parents to the HOC. I thought Discovery would have compassion but no its just cut you off and that's that. Why couldn't they assist me with my financial situation and perhaps put me onto a cheaper plan. I have lost all faith in this medical aid. Due to the accident I am having trouble with focussing and memory I need someone who has empath to contact me and try and assist me. But rather they will send and email they will revert back in due course. I am just a number with Discovery Medical aid, they have no compassion.
2 replies
16 months ago
Query Discovery Health and FNB
This has been a long outstanding issue of mine. I was on Discovery Key Care and my late Mom paid for it, she passed away in January 2024. From the 01/08/2024 I started paying. I had complaints with Discovery and was told by an advisor that "you use Discovery Medical Aid for a month and then they deduct payment" I told him no company especially discovery would work like that. I have all the payments or should I say Debits which came off my account. What I would like to know now is Discovery said I owe R1500, I need to know if they have cancelled my subscription with them and total owed. FNB I need to know from them how can a Debit Account if there is R400 they do a debit run for R1652 which does not go through then the money is added into my account. So total adds up appr. R2000. When I went into FNB and asked a consultant he said that is how it works.? Some help would be appreciated
2 replies
18 months ago
DISCUSTING CUSTOMER SERVICE
On same date 23rd of December 2024 I had been to Food *****s market at Arbour Crossing in Amanzimtoti to purchase a few items. I then went to Builders Warehouse as I needed to purchase a pool pump. As I walked in it was displayed in the front of the shop stating on a bright orange sale sticker was R2999 you save R400 now R2599 0.75kw 230v 2 pump. I tried to get the assistance of a floor staff but as usual this was a difficult task. Eventually I got assistance and was helped to put the pump in my trolley. When I got to the counter and the cashier rang it up it came to R3000 I told her no that is not the price on the floor. This set the entire ball rolling with nobody knowing what was going on, I told her I am not paying that price I want the price displayed on the promotion board which runs from 3 to 30th of December 2024. Now they were trying to find me on the system as I did not have my Builders card with me. I was involved in a Head on Collision at the beginning of the year and lost my parents, I also have severe injuries so I cant stand for long hence all my cards and items in the car were vandalised. I was getting extremely irritated. Eventually they called a B/M Essa, who should not be employed in his position as he is extremely rude and abrupt to me. He told me he had to now get hold of head office. I asked how long this would take as my food was lying in the sweltering heat and this was time consuming. May I state I have been in Retail all my life and let me tell you if I had an attitude like Essa I would have been fired on the spot but I suppose due to labour laws this is impossible. I told Essa I was going to the car as I couldn't stand any more due to my pain and would be back in 10 minutes once they had sorted the problem out. I then returned to Builders and went directly to the stand took pictures and went to information department. I told Essa to give me Head Office number and email address. He then had the audacity to tell me he needed mine I told him according to the POPI act I had no intention of giving it to him. The money I was about to spend was a lot for me I have been through a ********** year loosing my parents and job and I worked hard to obtain that money to purchase the pump. Essa if he is in the front line needs to go on some serious customer training. I am not even sure that he is of management calibre or where was the manager as this was at 10h43 when I entered Builders. Essa said rudely we have cameras you have not been in the shop for an hour. It was now 11.30. Is this the type of service you give your customers its shocking. Surely if you have had the special on from the 3rd of December it must be programed on your tills? I have been to Builders the same branch and had the same treatment, you ask somebody on the floor for something he would say he doesn't know what I'm talking about. You have to walk the isles to look for help there are no staff around to assist you. Shocking treatment form a Mass Mart enterprise. Would like to see if they will reimburse me for my groceries that went off while I waited for *********** staff especially Essa to sort out the problem. In other words nobody else had purchased that pump and got it at the discounted price. Really hoping that I will get a response from Builders.
1 reply
19 months ago
Total over the lack of service delivery from Discovery and FNB
I am still not satisfied with Discoveries answers. How can they say you are billed for the previous month. So I join a medical aid, I only pay month end. No medical scheme in there right mind would do this, you pay for the 1st of the month and then are able to have benefits. I need answers I have spoken to so many people the story always changes. FNB who Discovery said I must contact as Premium came off but Discovery didn't receive it. I got one call from FNB and I was in with a Dr. and asked them to call back to date nobody has called back. Is this the service we are now getting in SA.
2 replies
19 months ago
On going complaint
Still trying to ponder my response from Discovery. You pay for the month you have used. Ok so I joined Discovery Medical Aid - I only pay at the end of the month. I don't think they would allow that. So you can use what ever you like and only pay at the end of the month. That is what I was told. Discovery would never allow this. You pay on the 01st of the month and then you have access. Is there somebody who can assist me. Still awaiting response from FNB about where my Monday is. I know need to pay double payments of R1652 + R1652. In the interim I could be dying and nobody cares, but they called a Medical Aid. It is so sad.
2 replies
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