****** my Phat Galz who fail to give me refund or items I bought in August

I made an order online for two dresses from Phat Galz boutique in August 2025. I made follow ups on the order in September and was told there are delays with the supplier. The entire month of September I was anything but patient with this store. On the last week of September I started asking for my refund, I was told that my request would be escalated and that someone would contact me. To date, nobody has contacted me. Today, 07 October I have again sent a text to the WhatsApp group to ask for my refund and nobody is responding. I have been ****** by this store