Phatgalz online is a ****...!!!

Bad customer service from the online staff😡 I was warned about their bad customer service but i didn't listen! I'm in Joburg, 1st senario : I ordered and paid for my order online, wrong order was delivered🫣 was expecting it anyway, sent them numerous whatsapp messages, egcineni I was told I have to pay the courier to send back the parcel with my money, eventually the correct order was delivered after complaining everyday. 2nd senario : because I don't listen, i ordered again on their online and unfortunately it was taking too long to send my parcel after checking with them, i was told one of the dresses i wanted was sold out and I had to choose another dress, so i sent a whatsapp message with the picture of the dress and the SIZE. Mind you the make of the dress was not the same as the replacement hence i was specific with the size. Fast forward the parcel was delivered BUT the replacement dress was damaged ( i sent them the pic of the damaged dress)and the SIZE WAS WRONG. I then contacted the via whatsapp because there's no land line number where you can call them🤷‍♀️ No apology at all, all i was told was to send it back with my money again, i told them i have no intentions of buying from them ever again therefore whoever packed the wrong size must fix this and i was told unfortunately that is not possible if i want to send the damaged dress back, i must send it back using my money and STILL NO APOLOGY, i kept on reaching out, still no apology until some1 called mt trying to explain the same thing and still i told them the same thing that I need the dress i order and paid for and unfortunately im unable to pay for the courier as i will not be buying from their online anymore. The lady by thr nae of Nomasuthu or something said she'll ask the manager to call me, this was about 3weeks ago, till today no1 has called me. PHATGALZ DOESN'T CARE ABOUT THEIR CUSTOMERS, THEY ONLY CARE ABOUT OUR MONEY....SO up to today, im still stuck with that damaged dress and my money is gone just like that...THEY DON'T CARE! I STILL WANT MY MONEY And even if it takes months for me to go to Durban, they better be ready with my money!! ****** ****MERS!!😡😡