Phillips Iron not working

Good day

I bought a Phillips Iron last year @Makro New Market. On thursday morning i attempted to iron and to my surprise the iron was not working. I returned the iron and I was assisted by a lady and she told me they have to take it for repairs. I asked her what will I use in the meantime because this is something I use every day.

She then called her manager to cone and assist. The manager Uriel Masobe came with attitude already. Then I told him my situation that its not my fault this iron is faulty and I have kids who go to school. What am I going to use now? His tone was very disrespectful, he spoke to me with attitude and told me this iron belongs to Phillips not Makro and its not Makro's problem. He even took off his glasses for me and threw them on the counter table.

I asked him is this the leadership skills Makro uses. I was in disbelief, he then called one of the employees and he was holding the box with my iron inside. He then let go of the iron with attitude on top of the counter and asked the employee to book it in for repairs. He did not even ask me. I tried to speak to him and then he walked away while I was speaking to him.

So since he threw my iron on the counter top, I do not want that iron anymore. I will also take this up with Phillips not to do business with Makro. Once you experience a problem with their product and go back to Makro for help. You get told Phillips is not their product and therefore this is not their problem. He even asked me to take it up with head office, he was not bothered.

He was telling about the 14 day return policy but when I purchased the iron there was a sales person in store who told me about the warranty but not the 14 day return policy.

Regards S Chimzima

‌