SS
sizwe S
Active since Oct 2020
8
Reviews
0
Industries
Reviews
8 reviews12 months ago
Phillips Iron not working
Good day I bought a Phillips Iron last year @Makro New Market. On thursday morning i attempted to iron and to my surprise the iron was not working. I returned the iron and I was assisted by a lady and she told me they have to take it for repairs. I asked her what will I use in the meantime because this is something I use every day. She then called her manager to cone and assist. The manager Uriel Masobe came with attitude already. Then I told him my situation that its not my fault this iron is faulty and I have kids who go to school. What am I going to use now? His tone was very disrespectful, he spoke to me with attitude and told me this iron belongs to Phillips not Makro and its not Makro's problem. He even took off his glasses for me and threw them on the counter table. I asked him is this the leadership skills Makro uses. I was in disbelief, he then called one of the employees and he was holding the box with my iron inside. He then let go of the iron with attitude on top of the counter and asked the employee to book it in for repairs. He did not even ask me. I tried to speak to him and then he walked away while I was speaking to him. So since he threw my iron on the counter top, I do not want that iron anymore. I will also take this up with Phillips not to do business with Makro. Once you experience a problem with their product and go back to Makro for help. You get told Phillips is not their product and therefore this is not their problem. He even asked me to take it up with head office, he was not bothered. He was telling about the 14 day return policy but when I purchased the iron there was a sales person in store who told me about the warranty but not the 14 day return policy. Regards S Chimzima
0 replies
12 months ago
Phillips Iron- Poor leadership at Makro
Good day I bought a Phillips Iron last year @Makro New Market. On thursday morning i attempted to iron and to my surprise the iron was not working. I returned the iron and I was assisted by a lady and she told me they have to take it for repairs. I asked her what will I use in the meantime because this is something I use every day. She then called her manager to cone and assist. The manager Uriel Masobe came with attitude already. Then I told him my situation that its not my fault this iron is faulty and I have kids who go to school. What am I going to use now? His tone was very disrespectful, he spoke to me with attitude and told me this iron belongs to Phillips not Makro and its not Makro's problem. He even took off his glasses for me and threw them on the counter table. I asked him is this the leadership skills Makro uses. I was in disbelief, he then called one of the employees and he was holding the box with my iron inside. He then let go of the iron with attitude on top of the counter and asked the employee to book it in for repairs. He did not even ask me. I tried to speak to him and then he walked away while I was speaking to him. So since he threw my iron on the counter top, I do not want that iron anymore. I will also take this up with Phillips not to do business with Makro. Once you experience a problem with their product and go back to Makro for help. You get told Phillips is not their product and therefore this is not their problem. He even asked me to take it up with head office, he was not bothered. He was telling about the 14 day return policy but when I purchased the iron there was a sales person in store who told me about the warranty but not the 14 day return policy.
58 replies
40 months ago
LOSS MY SOURCE OF INCOME, FNB SCAMMED ME
I have a bond with fnb, took credit life insurance and provided them with all documents. Insurance is active, we pay R890 per month. I lost my source of income, its been 4 months and my partner has been struggling to pay the bond alone. I submitted a claim, with all supporting docs, including an affidavit from the police station, claim was submitted on the 22 nov, waited, followed up and nobody assisted. Today i get a call and i am told they don't cover for loss of income if the company was mine. How is this possible, from the time i applied for this insurance didn't FNB know this is my company and they continued to take my premiums and now they can't to help me, they looking for loop holes, they don't want to pay. Business is no longer operating, i was employed by this business, i was an employee. What makes me more angry and sad is my partner is employed by this bank, you let your employees suffer. This means stress and depression will take my wife. They took sooo long to come back and now they are coming with excuses. IF YOU CANNOT HELP ME, RETURN ALL MY PREMIUMS, LET ME GO LOOK FOR INSURANCE ELSEWHERE, WHERE I WILL BE ASSISTED. RETURN MY MONEY!!!!! FNB IS UNRELIABLE.
132 replies
48 months ago
Personal loan dissapointment- not customer centric
I bank with fnb and applied for cobsolidation loan online, got the agreement, etc. I was asked to go to the branch with my id. I went and signed the customer agreement. The banker advised that the money will be deposited in a few hours. There was nothing, no correspondence from the bank. I tried to speak to a banker via secured chat, she transferred me to loans help desk.. i was on the que from 12h00 to 16h00 no one assisted. I am very dissapointed because i was relialing on my bank to help but till now no money was deposited into my account
268 replies
55 months ago
ONLINE ORDER
I ordered food on KFC online, money went off my account, however, the order was not processed. I called the KFC call center, spoke to Nomfundo and she advised that a void was processed and my money will come back into my account in 24 hours, this was on Monday, today is Wednesday, my money has not returned on my account. PLEASE URGENTLY ASSIST
0 replies
57 months ago
DEBIT ORDER WENT OFF BUT I WAS APPROVED FOR A PAYMENT HOLIDAY
I keep on getting bad service from Standard Bank. The bank approved a 3 months payment relief on my credit card and guess what, my account was debited yesterday. I tried to call your call centre 3 times today and they kept transferring me until i ran out of Airtime. Please URGENTLY assist with reversing the debit order. I have also escalated this matter to Sim Tshabalala for urgent assistance!!
53 replies
58 months ago
Payment holiday
I was approved for a 3 months payment relief on my credit card, but now Standard Bank is sending me emails telling me my credit card is in arrears. Please urgently assist with updating your records.
53 replies
67 months ago
SELF EMPLOYED & BLACK - STANDARD BANK WONT ASSIST ME
My name is Sizwe Shilubane, Black male, i am self employed and all my accounts are held at standard bank. i was then contacted by a standard bank representative and was pre-approved for a credit card, fine i completed the application on the app as per instruction received. I was required to send all my documents, which i did. No one contacted me, i then called the bank to follow up and i was told to send my Cipro and Business statements, which i did. a few minutes later, a consultant called to tell me Standard Bank cannot assist me with online app since i am self employed, WOW my rights violated!! she then went on to say i will need a letter from my accountant... I AM SELF EMPLOYED, I HAVE PROOF OF INCOME, I WAS PREAPPROVED BY THE BANK!!!! Why must i be treated differently, is it because i am self employed and black???? I applied for this credit card because i need it.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (100%)