WANT A REPLACEMENT!!!!!!!

PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!