VW
Vanessa W
Active since Apr 2021
12
Reviews
0
Industries
Reviews
12 reviews7 months ago
MAKRO *****ING MY MONEY
I PLACED AN ORDER WITH MAKRO ON 25 AUGUST WHEN I RECEIVED PART OF MY ORDER ON 26 AUGUST. IMMEDIATELY SAW ONE OF THE PRODUCTS (24 PACK TOILET PAPER) DELIVERED WAS THE WRONG PRODUCT AND CONVEYED IT TO THE DRIVER AND ACCEPTED AS I WAS PLANNING TO REQUEST A COLLECTION AND REPLACEMENT FOR SAID ITEM. WHEN I OPENED THE BOX THOUGH THE GOODS INSIDE THE BOX WAS NOT ANYTHING I'D ORDERED, IT WAS A 750ML NIVEA SHOWER OR BODY WASH AND A 1 LITRE LIQUI FRUIT. AND IMMEDIATELY REQUESTED A REFUND SO THE GOODS COULD BE COLLECTED AND RECEIVED A CALL THE FOLLOWING DAY ASKING IF I WAS WILLING TO RETURN THE GOODS TO THE STORE AND REFUSED AS I'D MADE THE PURCHASE SO AS NOT GO TO STORE SO WHY WOULD I IF THE ERROR WAS NOT MY MISTAKE BUT REALISED THE RETURN WAS REJECTED WHEN I LOGGED BACK INTO MY MAKRO ACCOUNT ON 29 AUGUST SO I LODGED ANOTHER RETURN REQUEST AGAIN. I RECEIVED A FOLLOW UP CALL THE SAME DAY PROMISING COLLECTION OF WRONG GOODS AND DELIVERY OF CORRECT ORDER THE FOLLOWING DAY, 30 AUGUST WHICH DID NOT HAPPEN. DUE TO HEALTH ISSUES I HADN'T FOLLOWED UP SINCE OR LOGGED INTO MY MAKRO PROFILE. ONLY TO LOG IN TODAY, 04 SEPTEMBER AND SEE MY RETURN HAD IN FACT BEEN REJECTED ON THE SAME DAY I'D RECEIVED A CALL BEING PROMISED A RETURN! I ALSO REALISED I'D ONLY RECEIVED AN EMAIL ADVISING I NEED TO CALL MAKRO WITH REGARD TO THE ORDER BEING REJECTED! I WILL NOT CALL! WHY SHOULD I GIVE OUT ANY MORE OF MY MONEY! I EXPECT MY CORRECT ORDER TO BE DELIVERED AND THE ONLY WAY I'D CONSIDER RETURNING THE GOODS TO THE STORE IS IF YOU REIMBURSE ME 300.00 CASH FOR PETROLAND ALL THE INCONVENIENCE SUFFERED!!! IMAGINE THE AUDACITY OF EXPECTING ME TO RETURN AN ONLINE ORDER IN STORE??? WHY WOULD I MAKE USE OF A SERVICE FOR THE CONVENIENCE OF HAVING IT DELIVERED TO MY DOOR ONLY TO BE EXPECTED TO PHYSICALLY GO TO THE STORE??!!!!!
53 replies
11 months ago
WANT A REPLACEMENT!!!!!!!
PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!
0 replies
11 months ago
WANT REPLACEMENT!!!!
PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!
58 replies
31 months ago
WHERE'S MY MONEY?????!!!!
ON 26 AUGUST I PURCHASED A PAIR OF SHOES FROM Veldskoen Shoes LONG STORY SHORT I ENDED UP REQUESTING A REFUND ON 12 SEPTEMBER ON THE 18 SEPTEMBER I RECEIVED A CALL FROM THEM INFORMING THAT I THE "CUSTOMER" HAD TO DO THEIR JOB AND CONTACT SOMEONE TO REQUEST A REFUND AS THEY DIDN'T KNOW HOW TO ACTION THE REFUND!!! PLEASE EXPLAIN TO ME HOW YOU OFFER A PAYMENT METHOD IF YOU HAVE NOT DONE YOUR DUE DILIGENCE IN CONFIRMING HOW A REFUND FROM SAID PLATFORM WILL NEED TO BE ACTIONED??? IT'S NOT LIKE THEIR PRODUCTS ARE AFFORDABLE EITHER. I'VE EXPERIENCED SOME TERRIBLE CUSTOMER SERVICE IN THE PAST, BY THIS IS FAR THE WORST I'VE EVER EXPERIENCED AND THAT SAYS A LOT FOR A COUNTRY THAT'S KNOWN FOR BAD CUSTOMER SERVICE. TO THINK THEY HAD THE GALL TO ASK ME TO PURCHASE FROM THEM AGAIN, BUT THIS IS HOW YOU DEAL WITH THEIR CUSTOMERS????!!! EVENTUALLY I ENDED UP CC'ING THE PAYMENT PLATFORM, payjustnow ON OUR EMAILS AND WHEN I ADVISED I WOULD BE ACTIONING A MASTERCARD CHARGEBACK DISPUTE ON 29 SEPTEMBER payjustnow REP**** WITHIN VIRTUALLY MERE SECONDS THAT I HAD BEEN REFUNDED ONLY TO FIND OUT IT WAS ALL A LIE AN I HAD IN FACT NOT BEEN REFUNDED AS THE FUNDS HAVE NOT BEEN REFUNDED AND THE FUNDS ARE STILL WITH PAYJUSTNOW!!! WHEN I CALLED TO ENQUIRE WHY THIS WAS THE CASE THEIR MANAGER NATASHA TOLD ME I HAD TO KNOW HOW AS A CUSTOMER HOW THEIR PRODUCTS WORK??? NO!!! I'M A CUSTOMER NOT A EMPLOYEE SO THE ONUS IS NOT ON ME TO KNOW HOW YOUR PRODUCTS WORK. AND I'M NOT ASKING FOR THEIR MONEY I'M REQUESTING MY MONEY BACK THAT BELONGS TO ME!!!!
0 replies
31 months ago
WHERE'S MY MONEY?????!!!
ON 26 AUGUST I PURCHASED A PAIR OF SHOES FROM Veldskoen Shoes LONG STORY SHORT I ENDED UP REQUESTING A REFUND ON 12 SEPTEMBER ON THE 18 SEPTEMBER I RECEIVED A CALL FROM THEM INFORMING THAT I THE "CUSTOMER" HAD TO DO THEIR JOB AND CONTACT SOMEONE TO REQUEST A REFUND AS THEY DIDN'T KNOW HOW TO ACTION THE REFUND!!! PLEASE EXPLAIN TO ME HOW YOU OFFER A PAYMENT METHOD IF YOU HAVE NOT DONE YOUR DUE DILIGENCE IN CONFIRMING HOW A REFUND FROM SAID PLATFORM WILL NEED TO BE ACTIONED??? IT'S NOT LIKE THEIR PRODUCTS ARE AFFORDABLE EITHER. I'VE EXPERIENCED SOME TERRIBLE CUSTOMER SERVICE IN THE PAST, BY THIS IS FAR THE WORST I'VE EVER EXPERIENCED AND THAT SAYS A LOT FOR A COUNTRY THAT'S KNOWN FOR BAD CUSTOMER SERVICE. TO THINK THEY HAD THE GALL TO ASK ME TO PURCHASE FROM THEM AGAIN, BUT THIS IS HOW YOU DEAL WITH THEIR CUSTOMERS????!!! EVENTUALLY I ENDED UP CC'ING THE PAYMENT PLATFORM, payjustnow ON OUR EMAILS AND WHEN I ADVISED I WOULD BE ACTIONING A MASTERCARD CHARGEBACK DISPUTE ON 29 SEPTEMBER payjustnow REP**** WITHIN VIRTUALLY MERE SECONDS THAT I HAD BEEN REFUNDED ONLY TO FIND OUT IT WAS ALL A LIE AN I HAD IN FACT NOT BEEN REFUNDED AS THE FUNDS HAVE NOT BEEN REFUNDED AND THE FUNDS ARE STILL WITH PAYJUSTNOW!!! WHEN I CALLED TO ENQUIRE WHY THIS WAS THE CASE THEIR MANAGER NATASHA TOLD ME I HAD TO KNOW HOW AS A CUSTOMER HOW THEIR PRODUCTS WORK??? NO!!! I'M A CUSTOMER NOT A EMPLOYEE SO THE ONUS IS NOT ON ME TO KNOW HOW YOUR PRODUCTS WORK. AND I'M NOT ASKING FOR THEIR MONEY I'M REQUESTING MY MONEY BACK THAT BELONGS TO ME!!!!
0 replies
44 months ago
BOUGHT A UPS FOR DECORATIVE PURPOSES AS SERVICE PROVIDER DOESN'T PROVIDE FIBRE DURING LOAD-SHEDDING AS IT'S MEANT TO!!!!!!!!!
I RECENTLY PURCHASED A UPS FOR THE SOLE PURPOSE OF KEEPING MY FIBRE SWITCHED ON DURING LOAD-SHEDDING AS I DO WORK FROM HOME ONLY TO BE TOLD TODAY THAT OCTOTEL THE PROVIDER I'M ON IS ALSO DOWN WHEN THERE'S LOAD-SHEDDING????? WHY IS THAT??? ISN'T THERE MEANT TO BACK UP POWER IN PLACE BY DEFAULT TO KEEP YOUR SERVICES UP AND RUNNING??? DO YOU REALISE YOU ARE MESSING WITH CLIENTS LIVELIHOOD???? I CAN'T NOT WORK FOR MORE THAN 2 HOURS WHEN THERE'S LOAD-SHEDDING AND THE BEST PART IS WHEN I REQUESTED A TURNAROUND TIME FOR MY ESCALATION NONE WAS PROVIDED I WAS JUST ADVISED TO KEEP FOLLOWING UP???!!! I WORK IN A 24 HOUR CALL CENTRE SO I'M WORKING THIS ENTIRE WEEKEND AND I SEE THAT LOAD-SHEDDING IS SCHEDULED UNTIL TUESDAY SO I CAN'T AFFORD TO BE WITHOUT FIBRE EACH TIME THERE'S LOAD-SHEDDING UNTIL TUESDAY!!! IF THIS CAN'T BE RESOLVED BEFORE SUNDAY THEN I NEED MY SERVICE TO BE CANCELED WITH IMMEDIATE EFFECT SO I CAN SWITCH TO A NETWORK THAT REMAINS ON DURING LOAD-SHEDDING!!!!!!!!
0 replies
53 months ago
INCOMPETENT!!!!!!NOT DELIVERING ON PROMISES OR TURNAROUND TIMES!!!!!
I DID A PACKAGE UPGRADE FOR 2 OF THE CELL NUMBERS ON MY CONTRACT ONE ON 19/11/2021 AND THE SECOND ONE ON 22/11/2021 AND I'VE RECEIVED DELIVERY OF THE SIM CARD THAT I'D UPGRADED FOR ON 19/11/2021 ON 26/11/2021, BUT NOTHING FOR THE SECOND ONE AND TOMORROW IS THE 10TH BUSINESS DAY SINCE THE ORDER MEANING THE LAST DAY FOR DELIVERY AND I'M YET TO RECEIVE ANY SMS' WHEREAS I RECEIVED SMS' DAYS BEFORE THE DELIVERY FOR THE FIRST ORDER KEEPING ME IN THE LOOP??????!!!! WHAT IS HAPPENING WITH THIS ORDER?????!!!! ALSO YOUR SALES STAFF NEED TO BE RETRAINED I ALSO WORK IN CUSTOMER SERVICE AND IF A CLIENT ASKS TO BE CALLED ME I DO OFFER TO RETURN THE CALL OR SMS OR EMAIL, BUT NOT YOUR STAFF EVEN WHEN I REQUESTED IT AND WHEN I RESORTED TO YOUR WHATSAPP OPTION AND REQUESTED A CALL BACK I DIDN'T RECEIVE A CALL EITHER????????????!!!!! ALL I WANT IS THE SIM OR YOU CAN CANCEL MY WHOLE CONTRACT IMMEDIATELY!!!!
0 replies
54 months ago
NO SERVICE AS ALWAYS
I CONTACTED YOUR SALES DEPARTMENT YESTERDAY AT 9:48 TO DO A UPGRADE FOR ONE OF THE NUMBERS ON MY ACCOUNT, BUT I WAS PLACED ON HOLD FOREVER ONLY FOR THE AGENT TO COME BACK TO ME TO ADVISE SHE STILL COULDN'T ACCESS MY ACCOUNT AFTER BEING PLACED ON HOLD FOR 9 MINUTES!!!! I KID YOU NOT I HAVE THE CALL DURATION ON MY CALL RECORDS!!!! BUT SHE WOULD GET BACK TO ME AND GUESS WHAT???!!! SHE STILL HASN'T HIT BACK TO???!!! SO YOU STILL WANT MY CONTINUED BUSINESS OR NOT???!!!!!!!!!!!!!
0 replies
54 months ago
REWARDS NOT ALLOCATED CORRECTLY
I PURCHASED WELL OVER R1000.00 FOR THIS PERIOD AND AS PER YOUR REWARD TERMS AS SOON AS YOU'VE SPENT 1000.00 YOU START EARNING DOUBLE POINTS AND YET I HAVE NO DOUBLE POINTS????
0 replies
56 months ago
Excellent service
Excellent service. Received a fast tracked delivery, as it was delivered together with my Takealot order which was a nice as it arrived 3 days earlier than expected. Thanks!
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)