Incomplete Orders: Banbury Crossing

Orders are incomplete, there is lack of attention to detail from staff at Banbury Crossing. Got an incomplete order twice in one occasion. Ordered from MrD and received an incorrect and incomplete order. After then going to the restaurant to let them know my order was not correct and complete, they "fixed" it and told me it was all good. Went home, only to find the order was incomplete again! I called, and was told I left the other item on the counter. But I didn't see this on the counter and this item is always inside the order bag. So why was it supposedly outside the stapled order bag and not inside? It was just an excuse after realizing they gave me an incomplete order for the second time.