PH
Pholosong Hospital
Unclaimed Business
PH
Pholosong Hospital
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Pholosong Hospital
Pholosong Hospital has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Pholosong Hospital across 30 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Nkhensani S
1 reviews | Active since Jan 2020
9 Jan 2026, 14:59
Poor service from the reception staff
I would like to formally lodge a complaint regarding the unprofessional and rude conduct of the reception staff during an emergency visit to the hospital on 9 January 2026. On this day, my uncle was brought to the hospital by ambulance from Dunnottar clinic. As family members, we accompanied him during this emergency. Despite the circumstances, we were instructed by hospital staff to obtain his file on his behalf. While we comp****, this request itself raises concern, as it should not be the responsibility of family members—especially in an emergency situation. Had no family been present, it is unclear how this process would have been handled. This indicates that proper procedures were not followed. Upon arriving at reception, we queued as required. When we reached the front, we were asked to fetch the patient’s ID. We immediately did so and returned, only to be told that we had to go back and start the queue again. I explained that we had already been assisted and had only stepped away briefly to retrieve the requested document. The receptionist assisting us, whose name is Sizwe, responded by shouting at us and stated that to “make their lives easy” we were supposed to bring the hospital card. We explained that this was an emergency and that it was impossible to have a hospital card on hand. He dismissively said he did not want to hear any “stories” and insisted on the hospital card. This manner of communication was extremely rude, condescending, and inappropriate—particularly given that we were dealing with a medical emergency involving a family member. What made the situation worse was that the file was already in his possession and within close proximity, yet he chose to be deliberately unhelpful. When we informed him that we would be reporting his behavior, he responded that we could report him and that he did not care, implying that he routinely gets away with such conduct. This experience was distressing and unacceptable. Hospital reception staff are often the first point of contact in critical situations, and their behavior should reflect professionalism, empathy, and respect. I trust that this matter will be taken seriously and addressed accordingly to prevent similar incidents in the future. I will very disappointed with the hospital management should this not be attended to accordingly as failure to do so will propagate this behaviour.
Helpful (0)
|Replies (0)NS
Nkhensani S
1 reviews | Active since Jan 2020
9 Jan 2026, 14:59
Poor service from the reception staff
I would like to formally lodge a complaint regarding the unprofessional and rude conduct of the reception staff during an emergency visit to the hospital on 9 January 2026. On this day, my uncle was brought to the hospital by ambulance from Dunnottar clinic. As family members, we accompanied him during this emergency. Despite the circumstances, we were instructed by hospital staff to obtain his file on his behalf. While we comp****, this request itself raises concern, as it should not be the responsibility of family members—especially in an emergency situation. Had no family been present, it is unclear how this process would have been handled. This indicates that proper procedures were not followed. Upon arriving at reception, we queued as required. When we reached the front, we were asked to fetch the patient’s ID. We immediately did so and returned, only to be told that we had to go back and start the queue again. I explained that we had already been assisted and had only stepped away briefly to retrieve the requested document. The receptionist assisting us, whose name is Sizwe, responded by shouting at us and stated that to “make their lives easy” we were supposed to bring the hospital card. We explained that this was an emergency and that it was impossible to have a hospital card on hand. He dismissively said he did not want to hear any “stories” and insisted on the hospital card. This manner of communication was extremely rude, condescending, and inappropriate—particularly given that we were dealing with a medical emergency involving a family member. What made the situation worse was that the file was already in his possession and within close proximity, yet he chose to be deliberately unhelpful. When we informed him that we would be reporting his behavior, he responded that we could report him and that he did not care, implying that he routinely gets away with such conduct. This experience was distressing and unacceptable. Hospital reception staff are often the first point of contact in critical situations, and their behavior should reflect professionalism, empathy, and respect. I trust that this matter will be taken seriously and addressed accordingly to prevent similar incidents in the future. I will very disappointed with the hospital management should this not be attended to accordingly as failure to do so will propagate this behaviour.
0
Replies (0)NS
Nkhensani S
1 reviews | Active since Jan 2020
9 Jan 2026, 14:01
Poor service from the reception staff
I would like to formally lodge a complaint regarding the unprofessional and rude conduct of the reception staff during an emergency visit to the hospital on 4 January 2026. On that day, my uncle was brought to the hospital by ambulance. As family members, we accompanied him during this emergency. Despite the circumstances, we were instructed by hospital staff to obtain his file on his behalf. While we comp****, this request itself raises concern, as it should not be the responsibility of family members—especially in an emergency situation. Had no family been present, it is unclear how this process would have been handled. This indicates that proper procedures were not followed. Upon arriving at reception, we queued as required. When we reached the front, we were asked to fetch the patient’s ID. We immediately did so and returned, only to be told that we had to go back and start the queue again. I explained that we had already been assisted and had only stepped away briefly to retrieve the requested document. The receptionist assisting us, whose name is Sizwe, responded by shouting at us and stated that to “make their lives easy” we were supposed to bring the hospital card. We explained that this was an emergency and that it was impossible to have a hospital card on hand. He dismissively said he did not want to hear any “stories” and insisted on the hospital card. This manner of communication was extremely rude, condescending, and inappropriate—particularly given that we were dealing with a medical emergency involving a family member. What made the situation worse was that the file was already in his possession and within close proximity, yet he chose to be deliberately unhelpful. When we informed him that we would be reporting his behavior, he responded that we could report him and that he did not care, implying that he routinely gets away with such conduct. This experience was distressing and unacceptable. Hospital reception staff are often the first point of contact in critical situations, and their behavior should reflect professionalism, empathy, and respect. I trust that this matter will be taken seriously and addressed accordingly to prevent similar incidents in the future. I will very disappointed with the hospital management should this not be attended to accordingly as failure to do so will propagate this behaviour.
Helpful (0)
|Replies (0)NS
Nkhensani S
1 reviews | Active since Jan 2020
9 Jan 2026, 14:01
Poor service from the reception staff
I would like to formally lodge a complaint regarding the unprofessional and rude conduct of the reception staff during an emergency visit to the hospital on 4 January 2026. On that day, my uncle was brought to the hospital by ambulance. As family members, we accompanied him during this emergency. Despite the circumstances, we were instructed by hospital staff to obtain his file on his behalf. While we comp****, this request itself raises concern, as it should not be the responsibility of family members—especially in an emergency situation. Had no family been present, it is unclear how this process would have been handled. This indicates that proper procedures were not followed. Upon arriving at reception, we queued as required. When we reached the front, we were asked to fetch the patient’s ID. We immediately did so and returned, only to be told that we had to go back and start the queue again. I explained that we had already been assisted and had only stepped away briefly to retrieve the requested document. The receptionist assisting us, whose name is Sizwe, responded by shouting at us and stated that to “make their lives easy” we were supposed to bring the hospital card. We explained that this was an emergency and that it was impossible to have a hospital card on hand. He dismissively said he did not want to hear any “stories” and insisted on the hospital card. This manner of communication was extremely rude, condescending, and inappropriate—particularly given that we were dealing with a medical emergency involving a family member. What made the situation worse was that the file was already in his possession and within close proximity, yet he chose to be deliberately unhelpful. When we informed him that we would be reporting his behavior, he responded that we could report him and that he did not care, implying that he routinely gets away with such conduct. This experience was distressing and unacceptable. Hospital reception staff are often the first point of contact in critical situations, and their behavior should reflect professionalism, empathy, and respect. I trust that this matter will be taken seriously and addressed accordingly to prevent similar incidents in the future. I will very disappointed with the hospital management should this not be attended to accordingly as failure to do so will propagate this behaviour.
0
Replies (0)SM
MH
AV
Arno V
1 reviews | Active since Jan 2020
26 Oct 2025, 04:29
Very good service
Very good service from the staff they were very professional and friendly. The fisility is very clean and hygienic. Only problem is could find is your vitals must be taken first before you can open a file.
Helpful (0)
|Replies (0)JB
Johannes B
1 reviews | Active since Jan 2020
16 Aug 2025, 02:42
Bad ,rude security staff at pholosong hospital
The security staff who was on duty on the 15 August 2025 maternity ward 9A and B humiliated,embarrassed,and violated me and elderly mom as visitors to a patient that day. That said security lady is rude and disrespectful, I already lodged a formal complaint with the department of health and the security company rendering services to the hospital.
Helpful (0)
|Replies (0)JB
Johannes B
1 reviews | Active since Jan 2020
16 Aug 2025, 02:42
Bad ,rude security staff at pholosong hospital
The security staff who was on duty on the 15 August 2025 maternity ward 9A and B humiliated,embarrassed,and violated me and elderly mom as visitors to a patient that day. That said security lady is rude and disrespectful, I already lodged a formal complaint with the department of health and the security company rendering services to the hospital.
0
Replies (0)MM
Masentle M
1 reviews | Active since Jan 2020
24 Mar 2025, 20:02
Bad service by the Casualty
The worst hospital you could ever go to . I’m writing this review with a broken heart . I came in the hospital at 7pm because I was having pains and bleeding suspecting I was having a miscarriage and the only thing that they did was to take my bp. I wait for long hours till my pains escalated and I had to ask the nurses by the casualty to give me an meds to calm the pain . I had to scream so many times in order to get their attention, they ignored me and told me not to make a tantrum because the gynaecologist was still busy . I slept on wet sheets with them refusing to give me clean ones . I was only admitted and attended at 1am . The only positive thing I could say about my experience was that the gynaecologist was very helpful but other than that . DO NOT GO THERE PLEASE!
Helpful (0)
|Replies (0)MM
Masentle M
1 reviews | Active since Jan 2020
24 Mar 2025, 20:02
Bad service by the Casualty
The worst hospital you could ever go to . I’m writing this review with a broken heart . I came in the hospital at 7pm because I was having pains and bleeding suspecting I was having a miscarriage and the only thing that they did was to take my bp. I wait for long hours till my pains escalated and I had to ask the nurses by the casualty to give me an meds to calm the pain . I had to scream so many times in order to get their attention, they ignored me and told me not to make a tantrum because the gynaecologist was still busy . I slept on wet sheets with them refusing to give me clean ones . I was only admitted and attended at 1am . The only positive thing I could say about my experience was that the gynaecologist was very helpful but other than that . DO NOT GO THERE PLEASE!
0
Replies (0)DR
Dimakatso R
1 reviews | Active since Jan 2020
8 Feb 2025, 20:32
Pholosong hospital
Nonsense hospital my sister keeps on coming to hospital and she is 9months pregnant the water even break but they keep on turning her back telling her to go back home and I don't want to tell what happened past few years about her pregnancy
Helpful (0)
|Replies (0)DR
Dimakatso R
1 reviews | Active since Jan 2020
8 Feb 2025, 20:32
Pholosong hospital
Nonsense hospital my sister keeps on coming to hospital and she is 9months pregnant the water even break but they keep on turning her back telling her to go back home and I don't want to tell what happened past few years about her pregnancy
0
Replies (0)