NS
Nkhensani S
Active since Jan 2024
13
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13 reviews1 month ago
False Adverti*****t
We made our booking through Booking.com for a stay at The Blyde Crystal Lagoon. At the time of booking, I was not aware that the unit was managed by a travel agency called Travel Narine. I booked the apartment based on the images and description provided, which clearly gave the impression that it was a lagoon-facing unit. There was also a “special offer” attached to it, and Booking.com indicated it was the last lagoon-facing unit available at that price. Naturally, this confirmed to us that the apartment overlooked the lagoon. Unfortunately, upon arrival, we discovered that the unit was not lagoon-facing at all. I immediately contacted the WhatsApp number provided to raise the issue, and that is when I learned the property was managed by Travel Narine. The assistant responding to the messages stated, “We don’t have one-bedroom apartments facing the lagoon.” As first-time visitors to the estate, this is not information we would have known, and nowhere on the booking listing was this clarified. This felt like false advertising and was extremely disappointing.
0 replies
1 month ago
Horrible experience at the Blyde
We made our booking through Booking.com for a stay at The Blyde Crystal Lagoon. At the time of booking, I was not aware that the unit was managed by a travel agency called Travel Narine. I booked the apartment based on the images and description provided, which clearly gave the impression that it was a lagoon-facing unit. There was also a “special offer” attached to it, and Booking.com indicated it was the last lagoon-facing unit available at that price. Naturally, this confirmed to us that the apartment overlooked the lagoon. Unfortunately, upon arrival, we discovered that the unit was not lagoon-facing at all. I immediately contacted the WhatsApp number provided to raise the issue, and that is when I learned the property was managed by Travel Narine. The assistant responding to the messages stated, “We don’t have one-bedroom apartments facing the lagoon.” As first-time visitors to the estate, this is not information we would have known, and nowhere on the booking listing was this clarified. This felt like false advertising and was extremely disappointing. Later that evening, after they sent us the entry code, we informed them that there was no electricity in the unit. Despite responding moments earlier, they completely ignored our messages regarding the electricity issue. Calls went unanswered, including the so-called emergency contact numbers. We could not charge our phones, warm food, or use basic amenities, and we spent the entire night worried about whether there would even be hot water the next morning, especially considering how cold winter nights are. The following morning, after I had already woken up early to follow up myself, they finally responded only to say that the issue “would be fixed,” with no apology, explanation, or sense of urgency. To make matters worse, the entire reason we booked at The Blyde was to enjoy the lagoon. When we attempted to access it, reception and management rudely informed us that we could not enter without the host being present without any written proof of such a rule. We explained that the host had never communicated this requirement to us, and we were simply told to take it up with them. When we contacted the host to ask why this information had not been communicated earlier so we could make arrangements, their response was, “They change the rules all the time,” followed by a promise to send someone to assist us. No one ever arrived. This was honestly one of the worst accommodation experiences we have ever had. The individuals who were supposed to assist us, Amogelang and Thendo, were unhelpful, unresponsive, and showed little concern for the inconvenience caused. Calls were ignored, messages were answered late or not at all, and at times the lines were completely disengaged. I would strongly advise others to avoid booking through Travel Narine. The lack of communication, accountability, and customer care completely ruined what should have been an enjoyable stay.
0 replies
1 month ago
Horrible experience with Travel narine.
We made our booking through Booking.com for a stay at The Blyde Crystal Lagoon. At the time of booking, I was not aware that the unit was managed by a travel agency called Travel Narine. I booked the apartment based on the images and description provided, which clearly gave the impression that it was a lagoon-facing unit. There was also a “special offer” attached to it, and Booking.com indicated it was the last lagoon-facing unit available at that price. Naturally, this confirmed to us that the apartment overlooked the lagoon. Unfortunately, upon arrival, we discovered that the unit was not lagoon-facing at all. I immediately contacted the WhatsApp number provided to raise the issue, and that is when I learned the property was managed by Travel Narine. The assistant responding to the messages stated, “We don’t have one-bedroom apartments facing the lagoon.” As first-time visitors to the estate, this is not information we would have known, and nowhere on the booking listing was this clarified. This felt like false advertising and was extremely disappointing. Later that evening, after they sent us the entry code, we informed them that there was no electricity in the unit. Despite responding moments earlier, they completely ignored our messages regarding the electricity issue. Calls went unanswered, including the so-called emergency contact numbers. We could not charge our phones, warm food, or use basic amenities, and we spent the entire night worried about whether there would even be hot water the next morning, especially considering how cold winter nights are. The following morning, after I had already woken up early to follow up myself, they finally responded only to say that the issue “would be fixed,” with no apology, explanation, or sense of urgency. To make matters worse, the entire reason we booked at The Blyde was to enjoy the lagoon. When we attempted to access it, reception and management rudely informed us that we could not enter without the host being present without showing us on paper where that rule is stated. We explained that the host had never communicated this requirement to us, and we were simply told to take it up with them. When we contacted the host to ask why this information had not been communicated earlier so we could make arrangements, their response was, “They change the rules all the time,” followed by a promise to send someone to assist us. No one ever arrived. This was honestly one of the worst accommodation experiences we have ever had. The individuals who were supposed to assist us, Amogelang and Thendo, were unhelpful, unresponsive, and showed little concern for the inconvenience caused. Calls were ignored, messages were answered late or not at all, and at times the lines were completely disengaged. I would strongly advise others to avoid booking through Travel Narine. The lack of communication, accountability, and customer care completely ruined what should have been an enjoyable stay.
0 replies
3 months ago
Contract not cancelled
I have been trying to resolve this issue with Vodacom for over a year, but I continue to encounter extremely poor customer service. My contract has still not been cancelled despite numerous attempts. Each time I request to speak with a manager in the cancellations department, I am told they are unavailable. Unfortunately, no one has been able to properly assist with resolving this matter.
2 replies
3 months ago
Unprocessed cancellations
At this point, I genuinely believe Vodacom is intentionally making it difficult for customers to cancel contracts. When requesting a premature cancellation quotation, the document reflects a subscription discount, yet when the cancellation is processed, they only cancel the handset portion while continuing to bill the subscription. When this is raised as a complaint, the process becomes unnecessarily drawn out. Even after multiple discussions and assurances that the contract would be cancelled, the subscription charges continued. I am now left with only a month remaining on the contract term, which essentially defeats the entire purpose of requesting a premature cancellation in the first place. The experience strongly suggests that the system is designed to discourage or delay cancellations rather than resolve them as agreed. This has been extremely frustrating and disappointing as a customer.
5 replies
5 months ago
Poor service from the reception staff
I would like to formally lodge a complaint regarding the unprofessional and rude conduct of the reception staff during an emergency visit to the hospital on 9 January 2026. On this day, my uncle was brought to the hospital by ambulance from Dunnottar clinic. As family members, we accompanied him during this emergency. Despite the circumstances, we were instructed by hospital staff to obtain his file on his behalf. While we comp****, this request itself raises concern, as it should not be the responsibility of family members—especially in an emergency situation. Had no family been present, it is unclear how this process would have been handled. This indicates that proper procedures were not followed. Upon arriving at reception, we queued as required. When we reached the front, we were asked to fetch the patient’s ID. We immediately did so and returned, only to be told that we had to go back and start the queue again. I explained that we had already been assisted and had only stepped away briefly to retrieve the requested document. The receptionist assisting us, whose name is Sizwe, responded by shouting at us and stated that to “make their lives easy” we were supposed to bring the hospital card. We explained that this was an emergency and that it was impossible to have a hospital card on hand. He dismissively said he did not want to hear any “stories” and insisted on the hospital card. This manner of communication was extremely rude, condescending, and inappropriate—particularly given that we were dealing with a medical emergency involving a family member. What made the situation worse was that the file was already in his possession and within close proximity, yet he chose to be deliberately unhelpful. When we informed him that we would be reporting his behavior, he responded that we could report him and that he did not care, implying that he routinely gets away with such conduct. This experience was distressing and unacceptable. Hospital reception staff are often the first point of contact in critical situations, and their behavior should reflect professionalism, empathy, and respect. I trust that this matter will be taken seriously and addressed accordingly to prevent similar incidents in the future. I will very disappointed with the hospital management should this not be attended to accordingly as failure to do so will propagate this behaviour.
0 replies
5 months ago
No accountability
Due to incomplete information supp**** to DSV, the delivery of the parcel was delayed. Despite this, there was no accountability taken and no support offered to escalate the matter with DSV to resolve it promptly. This level of service is extremely disappointing, particularly for a private client.
2 replies
5 months ago
I was helped sufficiently and the customer care agent was friendly
I was helped sufficiently and the customer care agent was friendly. Great service
1 reply
5 months ago
Failure to address customer concerns
The responses provided appear to be auto-generated, as concerns are never properly escalated and no one follows up on the issues raised. There is also no communication regarding the outcome of any supposed escalation. I repeatedly requested to speak with management, but was told they were either in meetings or promised a callback that never occurred. The only explanation consistently given is a lack of driver capacity. Overall, this has been an extremely disappointing experience and one of the worst customer service interactions I’ve encountered.
1 reply
5 months ago
Very disappointing experience with DSV.
Very disappointing experience with DSV. After waiting almost two weeks for important documents due to an error on their side, I explained the urgency of the matter and was given a confirmed delivery slot on 30 December between 15:00 and 17:00. At 14:12, I received a message saying the driver was on the way, so I waited. By 16:30, the driver had still not arrived. When I contacted DSV, I was told the delivery had been cancelled — with no communication whatsoever from their side. When asking for an explanation, I was then told they couldn’t reach me, which is simply untrue, as I received no calls or messages. When they contacted the driver to see if delivery could still be made within the time slot, I was told he had already knocked off (this is before 17:00 as promised). Despite DSV offering special delivery times, no assistance was provided even after escalation. Poor communication, lack of accountability, and extremely frustrating service. I would not recommend DSV based on this experience.
1 reply
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10 (76.92307692307692%)