Kodak Express The Glen - do not go there

I went to Kodak Express The Glen on Wednesday the 18th of December (09h30) to have 8 t-shirts printed (front and back) with my own artwork and my own t-shirts. I sent them the details for each t-shirt as well as the artwork and requested that they add an additional t-shirt because I was missing one. The staff at the branch accepted my order, I was charged R2200 which I paid and I was told that the t-shirts would be ready before the end of the day. The end of the day came and I was called to be told that their machine is not working properly. The lady who called said that their manager would take my t-shirts to the Southgate Mall branch to have the t-shirts printed. I told the lady that since it is already the end of the day, what choice do I have and I also informed her that I am travelling on Friday morning so I need the t-shirts the following day.

On Thursday the 19th I called as I had not received an update on the t-shirts. I was informed that the t-shirts were with the manager who had taken them to Southgate Mall for the printing of the front images. I asked when I can expect to receive them and I was assured by 15h00. The time came and I was told that the manager is not back from Southgate Mall with my t-shirts. I then realised that nothing had been done and that my money was taken under false pretences. That is when I asked for a refund. I went to The Glen branch to request a refund which I was given after it emerged that I was charged for 10 printing instead of 9. I asked for the t-shirts and was told that they are still at South gate Mall. I then drove to Southgate Mall to fetch the t-shirts. When I looked at the back printing, one of the t-shirts was printed with a completely different font and there was a letter missing on another. Since it was almost 5PM by the time I got to Southgate Mall, there was nothing that could be done.

My experience with The Glen branch has completely ruined my view of your company and I have taken the decision never to use your company from both a personal and most importantly, a professional standpoint. I found the staff unprofessional, uncaring and unapologetic for taking an order that they had no intention of fulfilling. The fact that I had to drive from the glen to Southgate Mall to fetch my t-shirts was the last straw. The Glen branch has ruined my family holiday as these t-shirts were for that purpose. That to me is unforgivable.