Photo & Beyond (Pty) Ltd
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
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1 reviews | Active since Jan 2020
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1 reviews | Active since Jan 2020
Never ever, ever, ever use Photo and Beyond. The Photo Kiosk in Centirion Centre across the hall from Pep Stores. In the past we had the best of service and assistance when doing our photos there. However, the staff on duty today 21 Aug 21 was totally unhelpful, arogant and down out rude. Today we had to develope 54 jumbo photos at a cost of R355.00. We supplied photos pre edited in a PDF format. Very unwilling we were assisted. The guy indicated that he would do the conversion and told us that each picture had to be converted individually. I offered to assist, as I am a grapich designer. This was blatantly denied. He took it on himself to do the conversion. At no stage (as with our previous experience with them) dit he show us how the photos will come out. When we returend and collected our photos, the whole lot was re sized without our consent and cut off in all the wrong places. Please accept my stern warning before you ever decide to use this useless kiosk. They only want your money. Never expect hem to care for your memories in the end result they produce. They show no pride, they offer no advise, or guidance, and if you like being treated as dirt while they grab your money, this is the place to go!
1 reviews | Active since Jan 2020
Never ever, ever, ever use Photo and Beyond. The Photo Kiosk in Centirion Centre across the hall from Pep Stores. In the past we had the best of service and assistance when doing our photos there. However, the staff on duty today 21 Aug 21 was totally unhelpful, arogant and down out rude. Today we had to develope 54 jumbo photos at a cost of R355.00. We supplied photos pre edited in a PDF format. Very unwilling we were assisted. The guy indicated that he would do the conversion and told us that each picture had to be converted individually. I offered to assist, as I am a grapich designer. This was blatantly denied. He took it on himself to do the conversion. At no stage (as with our previous experience with them) dit he show us how the photos will come out. When we returend and collected our photos, the whole lot was re sized without our consent and cut off in all the wrong places. Please accept my stern warning before you ever decide to use this useless kiosk. They only want your money. Never expect hem to care for your memories in the end result they produce. They show no pride, they offer no advise, or guidance, and if you like being treated as dirt while they grab your money, this is the place to go!
1 reviews | Active since Jan 2020
I went to Kodak Express The Glen on Wednesday the 18th of December (09h30) to have 8 t-shirts printed (front and back) with my own artwork and my own t-shirts. I sent them the details for each t-shirt as well as the artwork and requested that they add an additional t-shirt because I was missing one. The staff at the branch accepted my order, I was charged R2200 which I paid and I was told that the t-shirts would be ready before the end of the day. The end of the day came and I was called to be told that their machine is not working properly. The lady who called said that their manager would take my t-shirts to the Southgate Mall branch to have the t-shirts printed. I told the lady that since it is already the end of the day, what choice do I have and I also informed her that I am travelling on Friday morning so I need the t-shirts the following day. On Thursday the 19th I called as I had not received an update on the t-shirts. I was informed that the t-shirts were with the manager who had taken them to Southgate Mall for the printing of the front images. I asked when I can expect to receive them and I was assured by 15h00. The time came and I was told that the manager is not back from Southgate Mall with my t-shirts. I then realised that nothing had been done and that my money was taken under false pretences. That is when I asked for a refund. I went to The Glen branch to request a refund which I was given after it emerged that I was charged for 10 printing instead of 9. I asked for the t-shirts and was told that they are still at South gate Mall. I then drove to Southgate Mall to fetch the t-shirts. When I looked at the back printing, one of the t-shirts was printed with a completely different font and there was a letter missing on another. Since it was almost 5PM by the time I got to Southgate Mall, there was nothing that could be done. My experience with The Glen branch has completely ruined my view of your company and I have taken the decision never to use your company from both a personal and most importantly, a professional standpoint. I found the staff unprofessional, uncaring and unapologetic for taking an order that they had no intention of fulfilling. The fact that I had to drive from the glen to Southgate Mall to fetch my t-shirts was the last straw. The Glen branch has ruined my family holiday as these t-shirts were for that purpose. That to me is unforgivable.
1 reviews | Active since Jan 2020
I went to Kodak Express The Glen on Wednesday the 18th of December (09h30) to have 8 t-shirts printed (front and back) with my own artwork and my own t-shirts. I sent them the details for each t-shirt as well as the artwork and requested that they add an additional t-shirt because I was missing one. The staff at the branch accepted my order, I was charged R2200 which I paid and I was told that the t-shirts would be ready before the end of the day. The end of the day came and I was called to be told that their machine is not working properly. The lady who called said that their manager would take my t-shirts to the Southgate Mall branch to have the t-shirts printed. I told the lady that since it is already the end of the day, what choice do I have and I also informed her that I am travelling on Friday morning so I need the t-shirts the following day. On Thursday the 19th I called as I had not received an update on the t-shirts. I was informed that the t-shirts were with the manager who had taken them to Southgate Mall for the printing of the front images. I asked when I can expect to receive them and I was assured by 15h00. The time came and I was told that the manager is not back from Southgate Mall with my t-shirts. I then realised that nothing had been done and that my money was taken under false pretences. That is when I asked for a refund. I went to The Glen branch to request a refund which I was given after it emerged that I was charged for 10 printing instead of 9. I asked for the t-shirts and was told that they are still at South gate Mall. I then drove to Southgate Mall to fetch the t-shirts. When I looked at the back printing, one of the t-shirts was printed with a completely different font and there was a letter missing on another. Since it was almost 5PM by the time I got to Southgate Mall, there was nothing that could be done. My experience with The Glen branch has completely ruined my view of your company and I have taken the decision never to use your company from both a personal and most importantly, a professional standpoint. I found the staff unprofessional, uncaring and unapologetic for taking an order that they had no intention of fulfilling. The fact that I had to drive from the glen to Southgate Mall to fetch my t-shirts was the last straw. The Glen branch has ruined my family holiday as these t-shirts were for that purpose. That to me is unforgivable.
1 reviews | Active since Jan 2020
Your receptionist is so unbelievably rude, as the first person every customer speaks to when calling into the company she should definitely learn to be a bit more friendly, i would question the service of everyone else in the company if this is the first impression received by your receptionist.
1 reviews | Active since Jan 2020
Your receptionist is so unbelievably rude, as the first person every customer speaks to when calling into the company she should definitely learn to be a bit more friendly, i would question the service of everyone else in the company if this is the first impression received by your receptionist.
1 reviews | Active since Jan 2020
I ordered 2 canvases and about 80 jumbo photographs, not only was the website very user friendly but their service was excellent. My items came quickly and were of excellent craftsmanship. I was very impressed and would definitely order from here again!
1 reviews | Active since Jan 2020
I ordered 2 canvases and about 80 jumbo photographs, not only was the website very user friendly but their service was excellent. My items came quickly and were of excellent craftsmanship. I was very impressed and would definitely order from here again!
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