SV
Siphelele V
Active since Nov 2015
7
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0
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Reviews
7 reviews48 months ago
Delightful experience overall from Nedbank Home Loans
I'm not a Nedbank customer but the Home Loan bankers were willing to answer my questions and provide me with more information before applying for the loan. This was when I decided to only apply to Nedbank. I applied online and I was approved within a couple of days. Aveline Harilal was very helpful - she was available telephonically and gave me detailed feedback as the process continued. When she was not available, there was someone there to answer my questions. I can honestly say that I was not expecting the home buying experience to be as "bearable" as Nedbank has made it for me and my partner. I would recommend Nedbank Home Loans to anyone looking for a simplified process.
0 replies
76 months ago
Package not delivered and no explanations offered
I placed an order on the 25th of January. A delivery date for Tuesday the 28th (before 5PM) was given to me. I waited the entire day but nothing happened. I called many times and did not receive any details as to whether I was going to receive my parcel or not. After 5, while still waiting, I received a message saying that they were unable to deliver. I found this strange because I was at the address until well after 5. When I called no one gave me any alternative solution - I then went online and changed my delivery date to the following week. All the consultants I spoke to were not helpful at all. What is the point of a delivery date if you have no intentions of honouring it and worse, keeping the customer guessing the whole day?
0 replies
77 months ago
Kodak Express The Glen - do not go there
I went to Kodak Express The Glen on Wednesday the 18th of December (09h30) to have 8 t-shirts printed (front and back) with my own artwork and my own t-shirts. I sent them the details for each t-shirt as well as the artwork and requested that they add an additional t-shirt because I was missing one. The staff at the branch accepted my order, I was charged R2200 which I paid and I was told that the t-shirts would be ready before the end of the day. The end of the day came and I was called to be told that their machine is not working properly. The lady who called said that their manager would take my t-shirts to the Southgate Mall branch to have the t-shirts printed. I told the lady that since it is already the end of the day, what choice do I have and I also informed her that I am travelling on Friday morning so I need the t-shirts the following day. On Thursday the 19th I called as I had not received an update on the t-shirts. I was informed that the t-shirts were with the manager who had taken them to Southgate Mall for the printing of the front images. I asked when I can expect to receive them and I was assured by 15h00. The time came and I was told that the manager is not back from Southgate Mall with my t-shirts. I then realised that nothing had been done and that my money was taken under false pretences. That is when I asked for a refund. I went to The Glen branch to request a refund which I was given after it emerged that I was charged for 10 printing instead of 9. I asked for the t-shirts and was told that they are still at South gate Mall. I then drove to Southgate Mall to fetch the t-shirts. When I looked at the back printing, one of the t-shirts was printed with a completely different font and there was a letter missing on another. Since it was almost 5PM by the time I got to Southgate Mall, there was nothing that could be done. My experience with The Glen branch has completely ruined my view of your company and I have taken the decision never to use your company from both a personal and most importantly, a professional standpoint. I found the staff unprofessional, uncaring and unapologetic for taking an order that they had no intention of fulfilling. The fact that I had to drive from the glen to Southgate Mall to fetch my t-shirts was the last straw. The Glen branch has ruined my family holiday as these t-shirts were for that purpose. That to me is unforgivable.
0 replies
88 months ago
Bad service is part of the customer value proposition
I won't go into a lengthy explanation - Just stay away from Mazda JHB South especially the dealer by the name of Sibusiso.
0 replies
90 months ago
Account blocked without notification
On the 23rd of November, while setting up my payments that needed to be made the following day, I realised that something was wrong. I then checked the app to see if there is a message and when I went into my card settings, I saw that my card had been blocked. I then called the call centre and was advised my account had been frozen and I would need to go into a branch to sort it out. She then tried to explain to me that accounts are randomly audited for FICA compliance and mine was flagged for being non-compliant. I explained to her that I was not aware of this and brought it to her attention that had I not called, I would not have been informed of this. I then asked to be transferred to the complaints department. My next discussion was with a gentleman. I explained the story again to him and he went into my account. He then told me that the reason my account was frozen is because it was dormant and that the last deposit was in September. I told him that my account was the only one I had and receive my salary in it. I received my October salary in that same account and transacted frequently from it. I offered to send him a screenshot of my transaction history. He then put me on hold and came back and said that he deals with delinquent account complaints - not sure what that is. I was then transferred to another lady and was asked to repeat my story. She proceeded to tell me that my FICA documents were not up to scratch and that I would need to go to the branch with my ID and proof of residence to have it sorted out. She then offered to call the FICA department and said she would call me back which she did. When she called me back she confirmed that I need to go to the branch. She said that two SMSs were sent to me notifying me of the FICA situation. She said that the SMSs went to an 078 number that I no longer use. I had changed my number at the branch a very long time ago and I have been receiving all Standard Bank related messages on it. Why now is such important correspondence going to the wrong number? She kept asking me if I am sure that I don't use that number anymore and I said yes. Even when I transact I use the 065 number and receive all of my OTPs on that number. I also receive Standard Bank marketing messages on that number. I did not receive an email or phone call or app message or anything informing me that my account has been frozen. As a result I am unable to: 1. Purchase electricity for my home 2. Buy prepaid airtime or data 3. Pay bills that are due on the 25th of each month 4. Buy food 5. Pour gas The lady I spoke to also informed me that when I go to the bank with my FICA documents, it will take an additional 24-72 hours for my account to be unfrozen. Which means that I will not have access to my funds for up to 3 days and there is nothing that can be done about it. Ergo, I will have no means to go to work until such a time that my account is unfrozen. It then became clear to me that I have no choice but to close my account, lodge a complaint with the banking ombudsman and move on to another bank. I am shocked by all of this and how it has severely impacted my personal finances not to mention life in general. How can you send such important correspondence to the wrong number and not follow up to check if the customer received and acknowledged that there are issues? I will go to the branch with my FICA documents, after which I will wait those 3 days and then close my account.
210 replies
127 months ago
No feedback on application
I applied for a personal loan on the 16th of November 2015 which was provisionally approved. I was then asked to send through my support documents which I did that morning. The gentleman I spoke to that day said it would take 2-3 days for an assessor to get back to me. After 3 days, I decided to call to find out what the problem is and I was told that they are unable to proceed with my application because of the address I wrote on the application. The lady then said that I will need to go into a branch and basically reapply for the loan. No one said anything all this time and it took me having to call to get this information. I won't be going into the branch to do this - it is not the best use of my time. You will not win over new clients if you do not bother to get back to them with a response.
75 replies
127 months ago
Two years of bad service from Trafalgar
Throughout my rental period with Trafalgar, I have had one bad experience with them after the other. They are unresponsive, lack professionalism and their turnaround time is at a glacial pace to say the least. When you call you are put on hold only to be told that the person you are looking for has stepped out of the office. I am now waiting for my deposit to be refunded, no one has communicated anything with me on this regard. They don't even respond to emails. I am the one who has to set aside some time during the day to call and even then, no answers are forthcoming. I would not recommend Trafalgar to anyone looking to rent. I also wouldn't recommend them to anyone look for a property management agency. I was actually warned when I moved into a Trafalgar managed property that I will need to have a loud voice and mental resilience.
75 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)