Restaurant delaying order and ****py food

I want to get rid of the bitter taste and mention my disgust about the utmost poor service I have received from both Mr D and Piatto Glen Marais

I placed my order of over R700 at 19:01 on Mr D Estimated delivery time was 19:56 Yet your app never updated at all

At 20:01 I called, Mr D, no answer, held on for about 8 minutes At 20:09, I called Piatto, spoke to Christopher, he is going to check on my order - didn't ask any details- puts the phone down. At 20:15, I called Piatto again, spoke to a lady, her name starts with a T from what I could hear - she listened half heartedly when asking what my order is - every item I mentioned, she mentioned something else - and "the driver has just left and is on his way"

At 20:25 I called again, again Christopher answered, I asked for the manager - spoke to Silas, "what is your order no? yes the driver has just left".

At 20:51, still no order received My son and I went to fetch the food. In the interim on our way to the restaurant, I get the message from Mr D that my order was cancelled due to the restaurant's delay.

When I got there, my food was standing at the entrance on a counter - ice cold

Then Silas gives me a slip to pay, there is no way I was going to pay for our food a second time as Mr D had not refunded my money to me

Now this is where the kicker comes in 1. The food was ice cold - but the Mr D cancelled because Piatto delayed with the order - as per Silas, they were busy - when I got there to collect my food, if there was 10 couples in the restaurant, it was a lot, so how busy were they that they delayed my order. 2. We get ice-cold food, which we had to re-heat - resulting in (1) seafood pizza tasting like rubber and and base extremely dry (2) pasta was still raw - not el-denté, but raw. (3) the Alfredo pastas had no taste whatsoever, no ham and I don't think there were any mushrooms in. (4) the chicken fungi pasta - if the entire serving had 3 pieces of chicken and 10 slices of mushroom, it was a lot (5) the Focaccia bread was dry and rubbery

Even the olives that were in the container with the toppings for the focaccia bread, was soggy and wilted.

So 1. I paid a delivery fee and a tip for something I collected myself - what about my petrol I had to ride out to collect my food? Who is going to re-imburse me? 2. I paid a higher price on Mr D for something I could have gotten cheaper if I ordered directly 3. The restaurant's service was something I would be ashamed to say is service 4. The quality of the food is really extremely poor and I will never order from Piatto Glen Marais again and I will also make sure every possible social media platform will hear about this poor service and poor quality of food - oh and just FYI, my son who had the seafood pizza has just started throwing up?? He did mention that the pizza tasted off.

I will much rather use Uber Eats going forward. This is also not the first time Mr D drivers has cancelled my orders or just not delivered our order

I cannot begin to describe my disgust at the food and the service I received tonight.

At the very least, between Mr D and Piatto, you can refund my money - and not to a credit wallet - you will ensure that I get my full amount refunded directly to my bank account and nit to some ****py wallet because I will not use Mr D any time soon.