Damaged Furniture and Lack of Communication Regarding Insurance Claim

I am very disappointed with the lack of feedback regarding a claim I submitted to Pickfords earlier this year. On 4 February 2026, I submitted the requested claim documentation and photos after being asked to do so. I was then informed that the claim was registered on 6 February 2026 and that I would receive feedback from the insurance administration within 15 working days. Since then, I have sent several follow-up emails (11 February, 24 February, and additional follow-ups afterwards), but I have not received any meaningful response or update regarding the progress of my claim. The lack of communication is extremely frustrating, especially since the timeframe for feedback has long passed. I would appreciate an update on the status of my claim and a clear indication of when this matter will be resolved. For context, the damage occurred during the move, and I also noted that the coffee table and pedestals were not wrapped when they arrived, which may have contributed to the damage. I hope this review will prompt someone from Pickfords to urgently investigate the matter and provide feedback on my claim.