Bad Service and Unprofessional

We have been waiting for a refund from Pienaar Bros since last Friday. Despite multiple follow-ups and phone calls, the refund has still not been processed. We spoke to their team the day before yesterday and again yesterday, and clearly indicated that the refund is urgent. Each time we are given different excuses, and our calls often go unanswered. This delay is extremely frustrating as the refund is urgently needed. We expect Pienaar Bros to process the refund immediately and provide proof of payment without any further delays