Shocking Bad Service

I am truly shocked by my recent experience with the Pierre van Ryneveld Veterinary Clinic. This is not the first time I've had a negative encounter with them, but this incident takes the cake. I have decided to write a review to share my experience. My female dog underwent sterilization surgery at the clinic on Friday, December 8, 2023. By Saturday afternoon, she began breathing heavily and appeared very uncomfortable. Early Sunday morning (10 Dec 2023), at 12:30 am, she woke me up whining in distress. I noticed that the clinic only opened at 10 am, and I had to ensure her well-being until then. In the meantime, I called another veterinary clinic in Hazeldean (I highly recommend them, as they are extremely friendly) for advice, as they were open at 9 am. They suggested that I return to PVR Clinic since my dog had an operation there. To my astonishment, the PVR Veterinary Clinic charged me a FULL Sunday fee... and provided my dog with just an injection and two pills for pain. I requested a second opinion... because it didn't make sense to charge me for a follow-up consultation, especially considering their discharge instructions explicitly state, "Call immediately" if your dog exhibits any adverse symptoms. The second veterinarian I consulted who is in Silverton (to get a second option) called PVR, and inquired if they did specific tests, such as, urine testing and ultrasound, to which PVR responded with, "No, we did not perform urine testing, and the ultrasound machine is currently undergoing maintenance." It became clear that they had done nothing substantial for my dog but still charged me R949 for the consultation. As a deeply frustrated and angry client who was just trying to ensure my dog's well-being and determine if any mistakes had been made or if there were complications, I am absolutely, incredibly dissatisfied with their service! I will absolutely not be returning to their clinic!!! It is beyond disheartening; it's infuriating how they appear completely indifferent to the welfare of people's pets! I wholeheartedly and vehemently recommend considering Hazeldean Family Vet or Garfontein Animal Clinic instead! My experience at PVR Veterinary Clinic was nothing short of a complete and utter shock! It was overwhelmingly disappointing! I genuinely hope people take notice of this review!!! Btw... do something about your receptionist ladies some are extremely rude.