****roach in My Coffee, Fly in My Son’s Drink – Zero Response from ***alle

Title: ****roach in Coffee & Fly in Drink – No Response from ***alle Management

On 25 July 2025 at ***alle Restaurant, 57A Somerset Road, Green Point, I was served a coffee containing a ****roach, which I had already partially consumed before noticing. Shockingly, my son also found a fly in his drink right at the start of our meal.

We immediately informed the staff, but their response was dismissive, and no action was taken to investigate or resolve the matter. My husband has since contacted the restaurant directly and sent three follow-up emails to management, but we have received no response from management.

This is not only unacceptable but also a serious public health concern. The complete lack of accountability and customer care is appalling.

I am lodging this review to warn other customers and to call on ***alle to take responsibility, issue a formal apology, and demonstrate that they are taking corrective action to ensure food safety and hygiene standards are met.