Poor Customer Service

Pikitup Avalon The most useless depot , staff that don't want to help , I just need a simple update on the progress of my pin, the poor call centre person is giving numbers of people that do not answer their phones , I tried calling on two different days , once they have received all the documentation needed there is no update.Ref 800-69-22-615 , all they wanted was an affadavit for a ****** bin. I can't believe there is a whole depot that does not help