P
Pikitup
Unclaimed Business
P
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-40
Recommended: Unlikely
Review Distribution
1.3|17 Reviews
May '25 - Apr '26
5(5.9%)
4(0%)
3(0%)
2(5.9%)
1(88.2%)
5(5.9%)
4(0%)
3(0%)
2(5.9%)
1(88.2%)
Frequently Asked Questions About Pikitup
Pikitup has a TrustIndex of 0 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Pikitup across 116 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDW
Deon W
1 reviews | Active since Jan 2020
13 Mar 2026, 10:23
Poor Customer Service
Pikitup Avalon The most useless depot , staff that don't want to help , I just need a simple update on the progress of my pin, the poor call centre person is giving numbers of people that do not answer their phones , I tried calling on two different days , once they have received all the documentation needed there is no update.Ref 800-69-22-615 , all they wanted was an affadavit for a ****** bin. I can't believe there is a whole depot that does not help
Helpful (0)
|Replies (0)DW
Deon W
1 reviews | Active since Jan 2020
13 Mar 2026, 10:23
Poor Customer Service
Pikitup Avalon The most useless depot , staff that don't want to help , I just need a simple update on the progress of my pin, the poor call centre person is giving numbers of people that do not answer their phones , I tried calling on two different days , once they have received all the documentation needed there is no update.Ref 800-69-22-615 , all they wanted was an affadavit for a ****** bin. I can't believe there is a whole depot that does not help
0
Replies (0)BN
Busisiwe N
1 reviews | Active since Jan 2020
7 Jan 2026, 15:20
Incident of Threats, ************, and Verbal Abuse by Your Employee
Incident of Threats, ************, and Verbal Abuse by Your Employee
Helpful (0)
|Replies (0)BN
Busisiwe N
1 reviews | Active since Jan 2020
7 Jan 2026, 15:20
Incident of Threats, ************, and Verbal Abuse by Your Employee
Incident of Threats, ************, and Verbal Abuse by Your Employee
0
Replies (0)TR
Theresa R
1 reviews | Active since Jan 2020
1 Jan 2026, 17:14
Bad collection service for tax payers
Dear HelloPeter Team, I am writing to formally lodge a complaint against Pikitup regarding the unacceptable refuse collection service provided to the residents of Moroka North during the recent festive season. Refuse was not collected on 25 December, which we understood due to it being a public holiday. However, this resulted in refuse remaining uncollected for seven days, placing a significant strain on households during a period when waste volumes are naturally higher. Furthermore, today being 1 January, also a public holiday, residents reasonably assumed that no collection would take place. Unexpectedly, at approximately 10:00 AM, a refuse truck arrived and only collected two bins in Mamosa Street, without any prior notification to the community. The rest of the street—and many others, including Mamosa Street, which alone has over 100 households—were completely skipped. No communication was issued to inform residents that it would be operating on this public holiday. There was no notice, no schedule update, and none of the usual alerts used by collection teams. As a result, most residents were caught off guard, especially considering that culturally, many households are active late into the night on 31 December, only settling in during the early hours of the morning. The consequences of this poor service are severe. With schools closed and many family members visiting during the festive season, refuse bins are overflowing. This has led to flies invading homes, rodents becoming a problem, and growing health and hygiene concerns. Residents are now left with yards full of refuse, yet are expected not to dump waste *******ly—leaving us with no reasonable alternative. Communities in townships deserve the same level of service, communication, and respect as communities in all other parts of South Africa. The lack of notification and inconsistent collection is not only unacceptable but deeply concerning. We respectfully request: A clear explanation from Pikitup regarding the failure to notify residents and the selective collection that took place today; and A concession in the form of an additional refuse collection day as an urgent remedy to address the backlog affecting Moroka North. We trust that HelloPeter will escalate this matter and assist the community in receiving a prompt and fair response. Yours sincerely, Resident, Moroka North Township
Helpful (0)
|Replies (0)TR
Theresa R
1 reviews | Active since Jan 2020
1 Jan 2026, 17:14
Bad collection service for tax payers
Dear HelloPeter Team, I am writing to formally lodge a complaint against Pikitup regarding the unacceptable refuse collection service provided to the residents of Moroka North during the recent festive season. Refuse was not collected on 25 December, which we understood due to it being a public holiday. However, this resulted in refuse remaining uncollected for seven days, placing a significant strain on households during a period when waste volumes are naturally higher. Furthermore, today being 1 January, also a public holiday, residents reasonably assumed that no collection would take place. Unexpectedly, at approximately 10:00 AM, a refuse truck arrived and only collected two bins in Mamosa Street, without any prior notification to the community. The rest of the street—and many others, including Mamosa Street, which alone has over 100 households—were completely skipped. No communication was issued to inform residents that it would be operating on this public holiday. There was no notice, no schedule update, and none of the usual alerts used by collection teams. As a result, most residents were caught off guard, especially considering that culturally, many households are active late into the night on 31 December, only settling in during the early hours of the morning. The consequences of this poor service are severe. With schools closed and many family members visiting during the festive season, refuse bins are overflowing. This has led to flies invading homes, rodents becoming a problem, and growing health and hygiene concerns. Residents are now left with yards full of refuse, yet are expected not to dump waste *******ly—leaving us with no reasonable alternative. Communities in townships deserve the same level of service, communication, and respect as communities in all other parts of South Africa. The lack of notification and inconsistent collection is not only unacceptable but deeply concerning. We respectfully request: A clear explanation from Pikitup regarding the failure to notify residents and the selective collection that took place today; and A concession in the form of an additional refuse collection day as an urgent remedy to address the backlog affecting Moroka North. We trust that HelloPeter will escalate this matter and assist the community in receiving a prompt and fair response. Yours sincerely, Resident, Moroka North Township
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Replies (0)PM
RD
Raymondt D
1 reviews | Active since Jan 2020
5 Dec 2025, 09:23
Pikitup
It has become increasingly evident that the refuse collection services provided by the City of Johannesburg through Pick-It-Up are repeatedly disrupted due to strikes, meetings, or other internal matters. These interruptions severely compromise the timely removal of household waste. When services are suspended, collections are often deferred to weekends, requiring overtime payments. This cycle of disruption and delayed service has become routine, with residents experiencing non-delivery every second or third week. Such inconsistency is unacceptable and reflects a disregard for the City’s obligation to provide uninterrupted essential services. The consequences extend beyond inconvenience. Uncollected refuse creates a hazardous and unhygienic environment. Residents are forced to store full bins inside their homes, exposing families to foul odors, pests, and potential health risks. The accumulation of waste undermines public sanitation standards and erodes confidence in the City’s ability to safeguard the wellbeing of its citizens. The City of Johannesburg has a constitutional and civic duty to render reliable waste management services. This responsibility is not optional, nor should it be compromised by internal disputes or administrative inefficiencies. Service delivery must prioritize public health and environmental hygiene above all else. Given the persistent failures of Pick-It-Up, serious consideration must be given to alternative solutions, including the privatization of refuse collection. If the current provider cannot fulfill its mandate, residents cannot be expected to endure ongoing neglect. Without immediate corrective action, the only recourse available to the public will be to boycott these services until the City demonstrates its commitment to restoring order and accountability.
Helpful (0)
|Replies (0)RD
Raymondt D
1 reviews | Active since Jan 2020
5 Dec 2025, 09:23
Pikitup
It has become increasingly evident that the refuse collection services provided by the City of Johannesburg through Pick-It-Up are repeatedly disrupted due to strikes, meetings, or other internal matters. These interruptions severely compromise the timely removal of household waste. When services are suspended, collections are often deferred to weekends, requiring overtime payments. This cycle of disruption and delayed service has become routine, with residents experiencing non-delivery every second or third week. Such inconsistency is unacceptable and reflects a disregard for the City’s obligation to provide uninterrupted essential services. The consequences extend beyond inconvenience. Uncollected refuse creates a hazardous and unhygienic environment. Residents are forced to store full bins inside their homes, exposing families to foul odors, pests, and potential health risks. The accumulation of waste undermines public sanitation standards and erodes confidence in the City’s ability to safeguard the wellbeing of its citizens. The City of Johannesburg has a constitutional and civic duty to render reliable waste management services. This responsibility is not optional, nor should it be compromised by internal disputes or administrative inefficiencies. Service delivery must prioritize public health and environmental hygiene above all else. Given the persistent failures of Pick-It-Up, serious consideration must be given to alternative solutions, including the privatization of refuse collection. If the current provider cannot fulfill its mandate, residents cannot be expected to endure ongoing neglect. Without immediate corrective action, the only recourse available to the public will be to boycott these services until the City demonstrates its commitment to restoring order and accountability.
0
Replies (0)NN
Naledi N
1 reviews | Active since Jan 2020
22 Nov 2025, 08:02
Pathetic company
The workers were late on Friday and didnt pitch as scheduled. They came on Saturday, I took out my bin but it wasn’t taken an everyone else’s bin was taken. Why’s this? That time my ******* bin is FULL with a dead RAT that someone put in there. WHY WAS THE BIN NOT TAKEN AND EVERYONE ELSE’S WAS TAKEN?
Helpful (0)
|Replies (0)NN
Naledi N
1 reviews | Active since Jan 2020
22 Nov 2025, 08:02
Pathetic company
The workers were late on Friday and didnt pitch as scheduled. They came on Saturday, I took out my bin but it wasn’t taken an everyone else’s bin was taken. Why’s this? That time my ******* bin is FULL with a dead RAT that someone put in there. WHY WAS THE BIN NOT TAKEN AND EVERYONE ELSE’S WAS TAKEN?
0
Replies (0)EM
Eulenda M
1 reviews | Active since Jan 2020
11 Nov 2025, 06:34
POOR SERVICE!
The service is very poor. In July 2025 I requested a bin replacement with reference number 8006774526 till today I haven't received a Bin and no feedback. No one is willing to assist me via email, David Mahlangu, Cynthia Mphahlele and Rakgadi Baloyi are just ignoring the emails that was sent to them numerous times. Is this the kind of service we pay for?
Helpful (0)
|Replies (0)EM
Eulenda M
1 reviews | Active since Jan 2020
11 Nov 2025, 06:34
POOR SERVICE!
The service is very poor. In July 2025 I requested a bin replacement with reference number 8006774526 till today I haven't received a Bin and no feedback. No one is willing to assist me via email, David Mahlangu, Cynthia Mphahlele and Rakgadi Baloyi are just ignoring the emails that was sent to them numerous times. Is this the kind of service we pay for?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 10:00
How do you get a new bin from Pikitup?
How do I get a new bin from Pikitup? None of the listed phone lines work or it keeps hanging up. Very poor for a service we pay for monthly. My bin is over 10 years old now and cannot be used anymore on the trucks since the handle is broken.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 10:00
How do you get a new bin from Pikitup?
How do I get a new bin from Pikitup? None of the listed phone lines work or it keeps hanging up. Very poor for a service we pay for monthly. My bin is over 10 years old now and cannot be used anymore on the trucks since the handle is broken.
0
Replies (0)