Disappointing First Experience with Customer Service

I called earlier today to inquire about prices and activities and spoke to a lady whose name I didn’t catch. As I was asking questions, she abruptly hung up on me. When I called back to address the issue, the lady I spoke to claimed it was her colleague who hung up. As a first-time customer, I found this service extremely disappointing. I was ready to book a weekend but with this kind of service, I will be taking my business elsewhere.