CK
Cindy K
Active since Oct 2021
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Incredible Atmosphere, Delicious Food & Family Fun
Everyone was so welcoming and friendly! The atmosphere was incredible, and we especially loved the outdoor seating. The food was absolutely amazing, and the kiddies’ meals are definitely great value for money. Our whole outing felt like excellent value, and as first-time customers we were truly impressed. There’s so much to do for kids, which makes it a perfect spot for families. They will definitely be seeing us again
0 replies
17 months ago
Damaged Goods and Broken Promises: Courier Guy Refuses Liability
So I'm not one that normally badmouth companies but this time the Courier guy has revealed their utmost disregard for our package and how little they care about their clients and that the services you take from them in fact means nothing. I purchased a tv and two computer screens from my brother and everything was still in mint condition. He just decided to upgrade his since he is an chartered accountant and he needed more / larger screens and just wanted a bigger tv. This made me and my family all excited because we can finally give some better things for the kids and we organize the courier guy transport from cape town to port Elizabeth and we took out the extra insurance option just to be safe. My brother updated me regularly on his packaging progress, the large amount of bubble wrap he was using as well the polystyrenes and other soft coverings he got with his new tv that he used to protect the goods as good as one can in the new box that he also purchased for everything to fit. When the items finally arrived a few days later, i noticed something looked off with the box but was too excited and thought it would never happen to me so i did not take a photo of the extremely awkward position the box was on inside the courier guy van on top of other boxes. Excitedly myself and fiancé take the goods inside and that's when we first noticed the bad shape the box was now in so we took some pictures just in case. When we opened it everything was covered in thick layers of protection and i felt relieved that nothing would be damaged because it was quite well packed. But as we started unwrapping it, that's when my horror first set it. The packages box on the outside had a large dent on the one bottom corner. And i mean large dent, the entire corner of the box was facing inward instead of outward. And everything inside the box at that exact location, was severely damaged. The tv's frame was actually cracked and broken which takes a lot of force to do. The monitors also are shattered in the one corner and broken beyond use. So extremely disappointed i knew i at least took out the insurance option so the courier should be replacing or paying out for our damaged goods. But the moment the courier guy needed to start accepting liability for a service that they offer and that they accepted good money for, is the moment when they changed their tune and showed their utter disregard for their clients when it comes to money. So i started by logging a complaint with their online chatbot and got my reference number. I followed up the next day and they said they are still busy investigating and need to go through camera footage and someone will then come back to me. But no one ever did and i had to constantly contact them to follow up with them where the process is. And every time the answer was the same. Eventually about a week and half later i got a response that said they could see no mishandling on their end therefore don't accept liability. I was furious. I told them you can clearly see the different condition of the package from when it was collected vs how it arrived here from the photos we took but its like speaking to a kid who denies this black wall is black. And instead they kept on singing that same tune and started with other excuses which only makes it worse and reveals their lack of value for their customers even more. Next they tried to argue but because the electronics weren't in original packaging its not coveted. I told them that's nonsense and sent them screenshots of their website stating original packaging is ideal but if you don't have it then just get others. But still they refuse to accept liability and it was a back and forth of excuses between them and us and eventually they said they don't cover second hand goods. So at this point I'm absolutely furious. With the amount of damage on the package what would it make a difference if its second hand or not, it would have been wrecked either way. And they have the cheek to keep on saying they cant see mishandling and that the packages should be packed in such a way that it should be able to handle being rough handled in transit, in not so many words. Its ridiculous. The package was clearly dropped from a height or bumped with a large force and either they don't have cameras everywhere or they do and they just don't care but they refuse to accept liability. In fact I told them if they accepted my insurance money and the package when they collected, how can they still deny liability, why did they then bot reject the package when they picked it up. But they accepted it because that's the cold hearted money hungry business that they are. It eventually came to a point where they stooped so low and tried more things to get out of liability by offering to pay me back the money i paid for the insurance but not the insurance amount. So now they are trying to reverse the insurance amount just so they don't have to pay out the insurance. Its absolutely pathetic business practices. I've screenshotted this entire conversation with them and will be taking it further, as a chartered accountant my brother has some connections. But in the meantime i will never make use of this selfish company again and wouldn't recommend anyone else to use their services either. In fact my brother also from his own accord said he is extremely disappointed with them and used them regularly on a monthly basis and he now too will take his business elsewhere. Avoid using The Courier Guy – their service is appalling! The moment they're faced with liability for damaged goods, they completely fail their customers. Extremely disappointed.
0 replies
17 months ago
Disappointing Service at Wimpy Boardwalk
In the past three weeks, we’ve visited Wimpy Boardwalk twice, and unfortunately, both experiences regards to service have been terrible. On both occasions, there were only two waiters working, and none were available to welcome us. Instead, the lady at the till had to assist us and she was far from welcoming. The waiters seemed forgetful and took their time in taking orders, leaving us feeling neglected. Despite hoping our first visit was just an off day, our second visit was equally disappointing. Last Saturday, despite the restaurant being nearly empty, the service was still shocking. The food was good, can’t complain there, but my husband's breakfast was definitely not worth the price. Wimpy at the Boardwalk used to be a great spot, but the recent times we’ve been there, the service has been utterly pathetic. They won’t be seeing us again!
0 replies
23 months ago
Disappointing First Experience with Customer Service
I called earlier today to inquire about prices and activities and spoke to a lady whose name I didn’t catch. As I was asking questions, she abruptly hung up on me. When I called back to address the issue, the lady I spoke to claimed it was her colleague who hung up. As a first-time customer, I found this service extremely disappointing. I was ready to book a weekend but with this kind of service, I will be taking my business elsewhere.
0 replies
25 months ago
Can't Wait to Go Back! Amazing Food & Service
For our first time being there it was amazing!! Took my fiancé out today for his birthday and we absolutely loved it. the food was amazing and the waiters and staff was so professional and so friendly. we will definitely come back for more in the near future.
0 replies
26 months ago
Highly Recommend Charl Van Zyl! Friendly, Knowledgeable & Great with Kids
I had a fantastic experience at Spec-Savers Baywest Mall in PE! Their new appointment reminder system is amazing - it completely saved me from forgetting my check-up. The optometrist, Dr. Charl Van Zyl, is incredibly friendly, knowledgeable, and always provides helpful tips for my entire family. He's also fantastic with children, which puts everyone at ease. I highly recommend this practice and will definitely be returning!
56 replies
55 months ago
Diens is TOPS!!
Het die beste diens ontvang en is verseker die moeite werd om die pad saam met Yolanda en haar span saam te stap. Jy sal nie spyt wees nie. Sy is 'n fantastiese Prokureur wanneer dit kom by egskeiding en familie reg. Ek beveel haar sterkt aan. Vreeslik dankie. Ek sal jou verseker weer kontak indien dit nodig is.
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)