Bongezi, rude life guard with the arm tattoo sleeves

COMPLAINT: Bongezi, rude big mouth with the arm tattoo sleeves

Good Day,

On Sunday the 18th Oct just before 4pm, we arrived happily and very excited, though late, came to check out the resort since I live so close to it.

We paid the full price and entered happily knowing we had more than an hour to enjoy the venue. My daughter wanted to swim so we went straight to the kiddie pool with the little slides.

7 mins into her swimming, we heard shouting and screaming and a very loud harsh whistling. My daughter had just climbed onto the tip of the slide to go up the other way. These are kids and what is fun to them is not wrong for them. I yelled back to these 2 lifeguards and told them to calm down and not shout at the kids in such an ugly manner, they are children. Pointing fingers and drawing such ugly attention is both scary and embarrassing for them, just 6 years old and she was left emotionally scarred and wanted to cry. She wanted to go home and her entire happy mood just disappeared. I shouted at the lifeguard as he came to walk past us and told him he has no right to treat us with such disrespect and rudeness, he was trying to explain that what she done was wrong and I said I know, they are children and do not know everything in this world, why couldn’t you do this is another way, the way you conduct yourself is both ugly and inhumane, you scream at 6 year old and you leave her traumatic. You could come to her and say No girl don’t climb up, it is not allowed, or don’t do that you will get hurt. Their approach was to scream and whistle from the other side and show you how unwelcome you are actually are. Ive told people how kids get treated at this resort and it will be our last. I was really it was going to be our new go-to spot for such outings but their professionalism of the staff are both uncaring and ruthless. They have no common courtesy and care. They will shout and be totally careless to the emotional scaring they leave children with. My child was made to feel like a criminal and we immediately started to hate the place. Children need to have fun and be treated with care and kindness but that filthy person just ruined us. My child is not at all used to be treated in such a disgraceful manner and she doesn’t even want to speak about that outing. We left there feeling totally horrible and unwanted. That look and words we got was just more than enough. Just before we left he came to stand closer to the slides and acted to watch the kids as one mother was in the pool overseeing 3 children, and the one nearly drowned and did swallow water. After at least 2 mins he decided to ask the other if everything was ok, he didn’t even care the same time it happened. He is obviously doing a bad job if his focus is to only look for trouble and spoil the experience for children and their parents.

If anyone abuses my child in anyway, they will get what they deserve. No one is allowed to speak to her in that way. What a horrible time we had.