FM
fai M
Active since May 2013
9
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Reviews
9 reviews55 months ago
RCS USUAL USELESS AGENTS TORTURE SESSIONS
One star is too much, having an account with these useless fkers for 2 years, Ive now had it. Can never get your call answered and when you do, they find every excuse to not hear what you are saying, when I did get through to the CTM RCS card section after stating I need to check my account balance, the cows still ask if I want to check my credit status balance, I already held on for 45mins and gotten this far to reach the right section and spoken to the third fkn person, then the one that didnt give me a hard time still asks stupid questions, ALL agents have zero listening skills, you hasve to repeat yourself over and over its like speaking to a 5 year old child and all these totally heartless agents dont care that they are making a sdimple call and fkn self satifying horrible experience for clients, I told Yonela Teta I need to report her horrible service, and also trace my other calls made on the morning of 05 Oct 2021 from around 09:15. A whole freaking hour to just get a balance, I even forgot to ask how the hell customers access their accounts online so I dont need to speak to stupid agents who heartlessly waste clients time, who is the CEO of this fkn organisation who needs to hear my calls and see if he or she will appreciate the always permanent horrible service given by RCS!!!!
106 replies
59 months ago
Standard Bank and their horrible unprofessional uninterested staff!
I called to put in claim (21/044997) Sun 6th June. Steeleowrks came out the same day. They however cant carry out the repair of the palisade walls and Ive got no initiation to this step. Called at agent 10:34 and 12:14 today but they are giving me absolutely no solid updates. I was pout on hold by the 2nd gentlemen for over 10mins as he was trying to call the wall supplier. I asked him to call me back and give me service and he says his too busy with incoming calls I must wait. I ran out of airtime, the call cut. Its been 30mins after the call and no one even bothers to call. The lady I spoke to at 10:34 was also asked to get me an update BUT ALSO SEEMS TOTALLY USELESS AT THIS ORGANISATION. Ive not received any emails re my claim, only sms but I need solid proof of my claim submission, something new Business tips I need to give to such an institution. CAN I PLEASE GET SOME DECENT SERVICE FROM THE WALL REPAIR AND ALSO FROM THE CONSULTANTS?
53 replies
67 months ago
Bongezi, rude life guard with the arm tattoo sleeves
COMPLAINT: Bongezi, rude big mouth with the arm tattoo sleeves Good Day, On Sunday the 18th Oct just before 4pm, we arrived happily and very excited, though late, came to check out the resort since I live so close to it. We paid the full price and entered happily knowing we had more than an hour to enjoy the venue. My daughter wanted to swim so we went straight to the kiddie pool with the little slides. 7 mins into her swimming, we heard shouting and screaming and a very loud harsh whistling. My daughter had just climbed onto the tip of the slide to go up the other way. These are kids and what is fun to them is not wrong for them. I yelled back to these 2 lifeguards and told them to calm down and not shout at the kids in such an ugly manner, they are children. Pointing fingers and drawing such ugly attention is both scary and embarrassing for them, just 6 years old and she was left emotionally scarred and wanted to cry. She wanted to go home and her entire happy mood just disappeared. I shouted at the lifeguard as he came to walk past us and told him he has no right to treat us with such disrespect and rudeness, he was trying to explain that what she done was wrong and I said I know, they are children and do not know everything in this world, why couldn’t you do this is another way, the way you conduct yourself is both ugly and inhumane, you scream at 6 year old and you leave her traumatic. You could come to her and say No girl don’t climb up, it is not allowed, or don’t do that you will get hurt. Their approach was to scream and whistle from the other side and show you how unwelcome you are actually are. Ive told people how kids get treated at this resort and it will be our last. I was really it was going to be our new go-to spot for such outings but their professionalism of the staff are both uncaring and ruthless. They have no common courtesy and care. They will shout and be totally careless to the emotional scaring they leave children with. My child was made to feel like a criminal and we immediately started to hate the place. Children need to have fun and be treated with care and kindness but that filthy person just ruined us. My child is not at all used to be treated in such a disgraceful manner and she doesn’t even want to speak about that outing. We left there feeling totally horrible and unwanted. That look and words we got was just more than enough. Just before we left he came to stand closer to the slides and acted to watch the kids as one mother was in the pool overseeing 3 children, and the one nearly drowned and did swallow water. After at least 2 mins he decided to ask the other if everything was ok, he didn’t even care the same time it happened. He is obviously doing a bad job if his focus is to only look for trouble and spoil the experience for children and their parents. If anyone abuses my child in anyway, they will get what they deserve. No one is allowed to speak to her in that way. What a horrible time we had.
0 replies
128 months ago
retail system failures!!!
My mom received a ladies top as a gift a few weeks ago
75 replies
128 months ago
retail system failures!!!
My daughter received 2 items about a month ago as a birthday gift. They are too small so last week Friday I went to a store in Alberton City to try and exchange them for bigger. At the counter the lady said they could not pickup the items from the system and could not help me. I find this disgusting as I was turned away unable to do anything with 2 clothing items I will never use. If someone paid Woolworths for them and now refuses to exchange or refund them then is not right. How do we solve this problem??? Why after a few weeks would your systems delete items off its database and for this illegal selfish behavior now refuse to deal with items that are off your systems? Why would your systems be setup that way, people are supposed to take back your stock and be able to do further business wit it. I need head of customer services details ALSO PLS!!!
0 replies
129 months ago
terrible service yet again
I made a complaint, was called back but still not assisted. The person did not leave me her name or number. Its going for 6 weeks now that i am trying to do an upgrade on my account. Together with all of my last 100 attempts, day before yesterday Alberton CELLC told me to contact legal. They dropped the phone in my ear right in front of the cellc lady. She hoever checked the system and said number 0846957929 is outstanding R333.81. Today the owner of the number went to Cellc Newtown mall to pay but he was told a R150 was to be paid by another number under my acc: 7805270109080. I am now fucken sick and tired of cellc useless customer service and want to speak only to the head of customer services.
75 replies
129 months ago
keep and keep on and keep begging for my acc not t
I AM NOW FED UP ASKING FOR MY STANDARD BANK ACHEIVER ACCOUNT TO STOP BEING PRINTED AND POSTED TO A WRONG POSTAL ADDRESS. FIRSTLY I DONT NEED IT, I DONT NEED IT TO BE POSTED AND NOW ITS STILL GOING TO A WRONG OLD ADDRESS WHERE PEOPLE ARE READING AND OPENING MY MAILS AND SEEING MY PRIVATE BANK FULL ACCOUNT INFORMATION, WHO THE HELL WILL UNDERSTAND THIS AND STOP THIS IMMEDIATELY???!!!!!!!???????
75 replies
129 months ago
account summary is required
Ive been calling in, emailing in and asking edgars to send my moms account statement for the last 6 months and no one is getting back to us. Ive even asked on your facebook page, ive emailed in got a ref number and no one gets back to us what is the status of that ref number? We went in to Edgars Newtown mall only to be told that their systems cant print us what we need so we need to go to another branch, yes no brains there so no other suggestions like trying to get it emailed to us attempts, think we ave the time and money to go around to all your stores to get help, say it nonchalantly as if you dont give a dam. PLS freaking help already!
75 replies
129 months ago
LACK OF SERVICE LEVELS IS PATHETIC
Its been 4 weeks now that I am trying to get an upgrade done on my cellc account. I called and was told I cannot do an upgrade since there was issues on my account. I explained to about 3 agents after about 10 different telephone attempts over 5 days, week one of my upgrade mission, that when I took out the contract originally, it came with 3 sim cards and 3 phones. One phone and number was for myself to use, the two others were for my bro and brother in law. Unfortunately my brothers debt orders did not go through and I was subsequently blacklisted as I was the main member. After many attempts I got CELLC to divide up this one contract to 3, wrote in a motivation letter, each of us had to write and hand in an Affidavit, send in everyone's ID documents copies, and also supply bank details of of brother and bro in law so that their accounts debis could be taken off directly from their bank account and thus this contract was now split into three. Now when I want to resume my contract ans upgrade, I am told there are still some issues no my account? I phone in multiple times and speak to consultants who promise to call me back. I phone in day after day, speak to someone new everytime
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (77.77777777777777%)
1 Star
2 (22.22222222222222%)