TERRIBLE customer service

I always go to Pink Carwash at Willowbridge (mostly because it’s close by and convenient). However the client service is AWFUL!!! Extremely unfriendly, unhelpful. Didn’t get the customary SMS to come and collect my car. Assumed they were busy, but after several hours I decided to go down and check. No explanation. No apology. Just a card machine shoved in my face. Owner/manager (???), desk assistant… literally everyone should go for training on how to treat customers. This might seem like a minor incident, but it resulted in a huge parking fee and it’s not the first time they deliver such poor (and UNFRIENDLY) service.

PS. The car washers do a great job. Hence I still go there.