Repeated Appointment Cancellations at Parkmore Branch

Good day

I am a Discovery patient trying to schedule a mammogram at the Pink Ribbon, Parkmore Branch in Sandton. Since August 7th, I have had four appointments scheduled with Thobile — on August 7th, 13th August, 22nd September, and 29th September, all of which have been cancelled. Today, I received a call from Chantel cancelling the most recent appointment (29th September) and rescheduling it for the 6th of October.

Initially, I was informed that a mobile machine was available. Later, I was told it had broken down and could not be used. 3 weeks ago, I was then informed that a new machine had arrived from overseas and was being installed, only to be told today that the machine has not yet arrived in the country.

As a Discovery client, I find this situation both frustrating and misleading. It has become increasingly difficult to continue rescheduling appointments that are repeatedly cancelled without clear or consistent communication. Unfortunately, this reflects poorly on the level of service at the Parkmore Pink Ribbon branch.

I kindly request that this matter be investigated urgently and that I receive a clear and accurate update on when the mammogram service will be reliably available.