MG
Marie G
Active since Mar 2015
24
Reviews
0
Industries
Reviews
24 reviews4 months ago
disapponted online customer service
Today, Saturday at approximately 1:00 pm, I contacted the FNB Premier Account Helpline for assistance. Initially, I was refused help. I then called again later in the week and was able to increase my limit. I was advised to use the same browser, which I did. However, when I explained this to the consultant during today’s call, he insisted that I must download the app. I explained that I do not want an app on my phone due to concerns about *****, as many people have had their accounts compromised. Despite this, he refused to assist me. I called again and spoke to Chantel from Online Banking at approximately 1:15 pm. I explained to her that I had already spoken to three consultants who either refused to assist me or ended the call. I specifically asked her not to disconnect the call, as it had been extremely frustrating trying to reach someone who could assist. She asked me for the support number at the bottom of my browser, after which the call was disconnected. She did not attempt to call me back. I then called again and spoke to another gentleman who apologised but advised that he was unable to assist. I find this level of customer service extremely disappointing and unacceptable. A consultant should not refuse assistance simply because a client does not wish to download an app, particularly when there are legitimate security concerns. No one has contacted me to follow up or assist further. I am extremely dissatisfied with the service received from FNB. While FNB promotes itself as a leading bank in technology, there is a clear need to improve customer service standards. Without clients, there would be no business. I am deeply disappointed by this experience.
159 replies
6 months ago
excellent customer service
Outstanding Service – Telkom Northgate (Next to Pick n Pay) I would like to extend my heartfelt thanks to Mamo, who assisted me yesterday at the Telkom store in Northgate, next to Pick n Pay, with updating my data. She was truly exceptional, professional, kind, and patient throughout the entire experience. Mamo is a shining example of excellent customer service and a reminder of how impactful a positive attitude can be. Thank you again!
0 replies
6 months ago
Highest praise
Outstanding Service at Honeydew Police Station I would like to give my heartfelt thanks to the police officer Ms D Nxumalo who assisted me yesterday at Honeydew Police Station regarding my accident claim. She was truly exceptional, so empathetic, considerate, and kind throughout the entire experience. Her professionalism and genuine care made a stressful situation so much easier to handle. It’s rare to come across someone who serves the public with such compassion and patience. She truly deserves the highest praise,in my opinion, she’s one of the best police officers in Johannesburg. Thank you for your dedication and for representing the Honeydew Police Station with such excellence. Thanking you, Officer Ms D Nxumalo keep on making a difference.
0 replies
7 months ago
Pink Ribbon/Discovery supplier
Subject: Urgent: Discovery Supply: Pink Ribbon: Repeated Appointment Cancellations at Parkmore Branch Dear Discovery, I am a Discovery patient trying to schedule a mammogram at the Pink Ribbon, Parkmore Branch in Sandton. Since the 7th of August, I have had four appointments scheduled with Thobile — on 7th August, 13th August, 22nd September, and 29th September — all of which have been cancelled. Today, I received a call from Chantel cancelling the most recent appointment (29th September) and rescheduling it for the 6th of October. Initially, I was informed that a mobile machine was available. Later, I was told it had broken down and could not be used. 3 weeks ago, I was then informed that a new machine had arrived from overseas and was being installed, only to be told today that the machine has not yet arrived in the country. As a Discovery client, I find this situation both frustrating and misleading. It has become increasingly difficult to continue rescheduling appointments that are repeatedly cancelled without clear or consistent communication. Unfortunately, this reflects poorly on the level of service at the Parkmore Pink Ribbon branch. Could you please look into this matter? and I look forward to hearing from you.
159 replies
7 months ago
Repeated Appointment Cancellations at Parkmore Branch
Good day I am a Discovery patient trying to schedule a mammogram at the Pink Ribbon, Parkmore Branch in Sandton. Since August 7th, I have had four appointments scheduled with Thobile — on August 7th, 13th August, 22nd September, and 29th September, all of which have been cancelled. Today, I received a call from Chantel cancelling the most recent appointment (29th September) and rescheduling it for the 6th of October. Initially, I was informed that a mobile machine was available. Later, I was told it had broken down and could not be used. 3 weeks ago, I was then informed that a new machine had arrived from overseas and was being installed, only to be told today that the machine has not yet arrived in the country. As a Discovery client, I find this situation both frustrating and misleading. It has become increasingly difficult to continue rescheduling appointments that are repeatedly cancelled without clear or consistent communication. Unfortunately, this reflects poorly on the level of service at the Parkmore Pink Ribbon branch. I kindly request that this matter be investigated urgently and that I receive a clear and accurate update on when the mammogram service will be reliably available.
0 replies
11 months ago
MISLEADING / LIES
Subject: Misleading Billing Practices at Olivedale Emergency HOSPITAL Department I want to share my recent experience at Olivedale Emergency so that others can be aware and make informed decisions. In April, I visited the emergency department and was assured by the staff that my Discovery Hospital Plan would cover all costs. I repeatedly asked if I was fully covered, and each time, the staff confirmed that I was — even stating that they had contacted Discovery to verify this. At no point was I informed about any additional charges. No one disclosed that there would be an R800+ facility fee, a R700+ consultation fee, or further charges for blood tests R800. Only discovered these charges later when I received a bill of over R3,000 — all of which I was apparently responsible for. I feel misled and taken advantage of, especially in a time of medical need. The staff gave me false reassurance, and their communication was not transparent. This is not only ********* but dangerous, especially when dealing with people in vulnerable situations. I urge anyone considering going to Olivedale Emergency to be cautious and to ask for full disclosure of all potential costs in writing. Do your homework beforehand, because in an emergency, you may not have the presence of mind to challenge misleading information — and unfortunately, it seems they count on that. This experience has left me deeply disappointed. Patients deserve honesty and clarity, especially in healthcare. I hope sharing my story helps others avoid the same situation.
159 replies
16 months ago
Compliment to both staff members at the Northgate branch.
I hope this letter finds you in good spirits. I am writing to express my sincere gratitude for the outstanding customer service I recently received at Vermark Northgate Branch. My interaction with Saint Nicolas and Patrick has left a lasting positive impression on me, and I felt compelled to share my appreciation. As a loyal customer of Verimark Northgate for 10 years +, I have always been impressed with the quality of your products and services. However, my recent experience truly exceeded my expectations and deserves special recognition. These two men are approachable and humble; they have a great attitude. These are the kind of employees you should keep and promote. Clients return to make purchases because of excellent service. I have encountered several issues with the USB demo sweeper, but both of them have assisted me with a smile. Keep them; you need good staff with the right attitude.
56 replies
18 months ago
Great Service
I completely forgot to include Daniel, who has been a dedicated team member for several years. I appreciate your politeness and excellent customer service. Wishing you all the best for your upcoming operation and a smooth recovery. Take care!
0 replies
18 months ago
SUPER SERVICE
SUPER SERVICE... BRANCH VIDA HONEYDUE VILLAGE & Rivonia BLVD I cannot express enough how consistently outstanding the customer service at VIDA RAndparkRidge Rock Cottage & Rivonia BLV has been. Every time I visit, I’m greeted with the warmest smiles from the team, and it truly brightens my day. I refer to them as Smiley and Dimples. The staff is not just brilliant — they are exceptionally brilliant at what they do. Their genuine friendliness and professionalism make every experience special, and it’s clear they care deeply about their customers. I feel incredibly appreciative to be dealing with such wonderful people and look forward to going there every single day. Thank you, VEDA team, for always making my visits so pleasant and enjoyable! They the one that's making a difference, not the owner.
0 replies
18 months ago
SUPER SERVICE
I am writing to express my gratitude and admiration for two of your outstanding staff members, Lesedi and Donald, at The Puddle in Four Ways. Every time I visit, they greet me with such warmth and positivity, always with a smile. Their professionalism and friendliness consistently brighten my day, and they truly embody excellent customer service. It’s a pleasure interacting with them, and I wanted to take a moment to acknowledge their hard work and dedication. They both make my experience at The Puddle exceptional, and I look forward to seeing them each time I stop by. Thank you for having such wonderful individuals on your team.
0 replies
Review Distribution
5 Star
14 (58.333333333333336%)
4 Star
1 (4.166666666666667%)
3 Star
0 (0%)
2 Star
2 (8.333333333333334%)
1 Star
7 (29.166666666666668%)