Pinnacle Aluminium and Glass
1|6 reviews
AT
Alex T
1 reviews | Active since Member
31 May 2023, 11:57
Worst Service EVER!
I ordered my doors on 7/12/2022. They were eventually delivered in March of 2023. From the outset they were installed the wrong way around, which required them to come back time and again. They were unfinished for about two months after that before they came to complete the installation. They are ill fitting and the powder coating is peeling off. I have had Alister (The Owner)here, who agreed with me regarding the problem and although he has promised to have the problems attended to, it now 6x weeks since he came! I rang him two weeks ago and he informed me that it was on the action board (more like rigor mortis board!) and when I rang today, it is still there! I would not recommend this poor excuse for a business to anyone. As far as service is concerned, the worst perpetrator is the guy who owns the business! I will be broadcasting this far and wide! I would have thought that the best way to please a client is to attend to the problem asap but what do I know?
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Replies (106)Pinnacle Aluminium and Glass's replyOfficial
31 May 2023, 12:20 Hi Alex
Thank you for your review after almost 2 years later.
Herewith the correct information and communication rendered.
The reason your doors were delivered within that period is because it was the end of year break, and you were aware of that and agreed upon timelines
I really think this unfair to write a bad review almost 2 years later and to what accord was this brought up now.
Trust you will have an awesome day further.
Thank you for your review after almost 2 years later.
Herewith the correct information and communication rendered.
The reason your doors were delivered within that period is because it was the end of year break, and you were aware of that and agreed upon timelines
I really think this unfair to write a bad review almost 2 years later and to what accord was this brought up now.
Trust you will have an awesome day further.
Best regards,
Pinnacle Aluminium and Glass's reply31 May 2023, 12:20
Official
Hi Alex
Thank you for your review after almost 2 years later.
Herewith the correct information and communication rendered.
The reason your doors were delivered within that period is because it was the end of year break, and you were aware of that and agreed upon timelines
I really think this unfair to write a bad review almost 2 years later and to what accord was this brought up now.
Trust you will have an awesome day further.
Thank you for your review after almost 2 years later.
Herewith the correct information and communication rendered.
The reason your doors were delivered within that period is because it was the end of year break, and you were aware of that and agreed upon timelines
I really think this unfair to write a bad review almost 2 years later and to what accord was this brought up now.
Trust you will have an awesome day further.
Best regards,
AT
Alex T's updateReviewer Update
31 May 2023, 12:33I think you should check your arithmetic, it's just over a year since the doors were installed! The point is, the problems have not been solved!
AT
Alex T's update31 May 2023, 12:33
Reviewer Update
I think you should check your arithmetic, it's just over a year since the doors were installed! The point is, the problems have not been solved!