Pinnacle College Founders Hill
1.7|6 reviews
NM
Nhlanhla M
1 reviews | Active since Member
05 Feb 2026, 10:15
poor service
Good day,
I am writing to formally express my frustration with the poor level of service I have experienced while trying to enroll my child at the school.
For over two weeks, I have been attempting to complete this process, during which I have been passed from one point of contact to another. This has required a significant amount of time spent on phone calls, often without receiving responses, follow-ups, or any form of escalation.
This experience has been extremely disappointing and unprofessional, particularly for a private institution. I strongly believe there should be a more effective and reliable system of communication in place to support parents during such an important process.
I would appreciate this matter being addressed urgently and would welcome clear guidance on the next steps to finalize.
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Replies (56)NM
Nhlanhla M's updateReviewer Update
08 Feb 2026, 08:23The school is so unhelpful and there’s lack of communication between advtech group and the foundation. Each time you have to follow up on what transpired and still you’ll be send from one pillar to other the advtech team will say this and the school will say something difference whereas they should be one communication. Their service is very bad and stressful in order to get things done as private institutions this is not the service. Till to date my issue it hasn’t been resolve the school still have to go back to advtech to do administration which at this time it should have been resolved am sure it will take a decade to get it right.. It is not recommended just that I have delayed my daughter if I knew before would have removed her and start again on better resolution.
NM
Nhlanhla M's update08 Feb 2026, 08:23
Reviewer Update
The school is so unhelpful and there’s lack of communication between advtech group and the foundation. Each time you have to follow up on what transpired and still you’ll be send from one pillar to other the advtech team will say this and the school will say something difference whereas they should be one communication. Their service is very bad and stressful in order to get things done as private institutions this is not the service. Till to date my issue it hasn’t been resolve the school still have to go back to advtech to do administration which at this time it should have been resolved am sure it will take a decade to get it right.. It is not recommended just that I have delayed my daughter if I knew before would have removed her and start again on better resolution.