Pinnacle ICT
2.2|98 reviews
Responds in 193 hours 40 min
EC
Eljanè Campbell
1 reviews | Active since Member
27 Feb 2025, 08:35
Pinnacle the most frustrating company with the littlest feedback
From the 6th of January 2025 I've been struggling with this Company. My laptop had a faulty LCD screen, after numerous calls I finally got to speak to the team leader Francois. He assured me I will receive my laptop and everything is in order. When I received my laptop it had more issues then when I sent it in, the move didn't track properly, my track pad buttons where slow to respond and my screen was worse of. Instead of just a light grey hue it now looked like an 80th TV with only snow feedback on my screen. I sent back my laptop and I was promised to receive my laptop by the 21st of February 2025, which I did not. I've had the most frustrating experience and now I'm not even sure I will receive my laptop back in working order.
Because of this I will think twice before buying from Evetech again. As Pinnacle is their warranty provider
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Replies (53)Pinnacle ICT's replyOfficial
07 Mar 2025, 06:07Good day Eljane
I trust you are keeping well. Thank you for your response and for bringing this to our attention. We truly do apologize for your unsatisfactory experience, as we always try our best to deliver the exceptional.
I have escalated this to our service manager, and they will be in touch soon.
I trust you are keeping well. Thank you for your response and for bringing this to our attention. We truly do apologize for your unsatisfactory experience, as we always try our best to deliver the exceptional.
I have escalated this to our service manager, and they will be in touch soon.
Best regards,
Pinnacle ICT's reply07 Mar 2025, 06:07
Official
Good day Eljane
I trust you are keeping well. Thank you for your response and for bringing this to our attention. We truly do apologize for your unsatisfactory experience, as we always try our best to deliver the exceptional.
I have escalated this to our service manager, and they will be in touch soon.
I trust you are keeping well. Thank you for your response and for bringing this to our attention. We truly do apologize for your unsatisfactory experience, as we always try our best to deliver the exceptional.
I have escalated this to our service manager, and they will be in touch soon.
Best regards,