When you are not even worth R160 as a customer.

I cannot recommend this online supplier.

It is such a challenge to buy new expensive equipment unseen online. Many issues would not arise if we could go to the shop and check the items. One expects a level of tolerance from a supplier in these times.

Not so in the case of Pinnacle Online.

A very disappointing and regrettable experience. I chose them because of price. Mistake number 1. What is the reason for the attitude? Pettiness? They don’t care ? They don’t trust their customers? Frankly, Pinnacle Online’s attitude is an insult.

In my case I bought a new welder from Pinnacle Online and spent over R8000 over Christmas. In fact it was a birthday present from all my friends.

The welder arrived but the order was wrong. They did correct that problem.

Then the welder was faulty, and I had to send it back.

I personally packed the welder to send it back together with its parts. I did this in the presence of my maintenance man.

Pinnacle said that it had a fault. They fixed and returned it, but without one of the guide rollers.

When I queried this, they told me that I must have lost it but they offered to SELL ME ANOTHER guide roller for R160 plus the delivery charge.

What they don’t take into account is that Pinnacle has a factory with many employees who handle faulty machines. I have a tiny workshop. I packed the welder with the part myself in the presence of a witness. Pinnacle has many people handling the machines in the workshop. They have parts lying all over the factory. I do not. I cannot use the welder without the part. I have no need for two of the same parts for one welder. What are the odds that I am cheating them for R160? Go figure!

After many polite emails including one to Pinnacle Online directors, they finally refused to supply the part unless I purchased it again.

Clearly my value as a customer is less than R160. Bear in mind that the welder uses consumables and I would have had a long-term relationship with them. How much does one have to spend to be of any value to them as a customer, assuming you can ever be treated fairly.

Very very disappointing.