PO
Pinnacle Online Welding Services
Unclaimed Business
PO
Pinnacle Online Welding Services
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Xander Y
1 reviews | Active since Jan 2020
13 Sept 2024, 05:42
Compressor
I am a very reasonable when it comes to ratings. But I am having the worst experience with Pinnacle. I bought a compressor 9 months ago, which ended up breaking. Pinnacle organized collection the same day that it broke to have it fixed for me under my guarantee. Proceed 3 weeks, I have not received one phone call, not one email, not a single notification on when my compressor got there, if it's even there, or if it's been seen to. The day of the third week we called the service center, apparently they don't know about my compressor? Or if they even have it.. My Workshop has been down 3 weeks, and you don't even know where my compressor is? I highly suggest looking elsewhere for any items offered on their website, as Pinnacle's after sales service is the worst I have come across. I would give zero stars if I could. Sies!
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Xander Y
1 reviews | Active since Jan 2020
13 Sept 2024, 05:42
Compressor
I am a very reasonable when it comes to ratings. But I am having the worst experience with Pinnacle. I bought a compressor 9 months ago, which ended up breaking. Pinnacle organized collection the same day that it broke to have it fixed for me under my guarantee. Proceed 3 weeks, I have not received one phone call, not one email, not a single notification on when my compressor got there, if it's even there, or if it's been seen to. The day of the third week we called the service center, apparently they don't know about my compressor? Or if they even have it.. My Workshop has been down 3 weeks, and you don't even know where my compressor is? I highly suggest looking elsewhere for any items offered on their website, as Pinnacle's after sales service is the worst I have come across. I would give zero stars if I could. Sies!
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Mogamad O
1 reviews | Active since Jan 2020
3 Jan 2023, 09:57
Bad service
absolutely disgusting customer service. Ordered some supplies on 16 December2022, and still waiting for feedback regarding delivery. Nowhere during the ordering process was it mentioned that there may be a delay.
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Mogamad O
1 reviews | Active since Jan 2020
3 Jan 2023, 09:57
Bad service
absolutely disgusting customer service. Ordered some supplies on 16 December2022, and still waiting for feedback regarding delivery. Nowhere during the ordering process was it mentioned that there may be a delay.
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Sanet V
1 reviews | Active since Jan 2020
1 Sept 2022, 12:39
Wow so Quickly
This was the easiest online purchase that I have done in my life! I ordered my welding machine on Monday morning, they have a great flat rate for delivery. My order was paid via there Eft portal without any scare of online banking details being cloned, I received my order number and invoice within minutes of payment. My order was delivered Tuesday afternoon at 2!! Thanx for your positive assistance.
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Sanet V
1 reviews | Active since Jan 2020
1 Sept 2022, 12:39
Wow so Quickly
This was the easiest online purchase that I have done in my life! I ordered my welding machine on Monday morning, they have a great flat rate for delivery. My order was paid via there Eft portal without any scare of online banking details being cloned, I received my order number and invoice within minutes of payment. My order was delivered Tuesday afternoon at 2!! Thanx for your positive assistance.
0
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SM
Steve M
1 reviews | Active since Jan 2020
10 Feb 2021, 05:42
Bad Service and no support from Pinnacle Online
A follow up on my previous review of Pinnacleonline.co.za They failed to supply an essential part of the welder they sold me. When I challenged them they said I must have lost it and they refused to supply. This is a part that costs R160. The answers I got were: I am busy; We only have 4 left and so on. You would think they would want to make a customers happy. But above all, I am only asking for what I paid for. So I offered to BUY ANOTHER ONE (my cost. its only R160).They say: The Sales Consultant says: No! "I am sorry but it really isn't up to me." Well who is it up to sell your products with all their parts? How do online suppliers get away with this sort of thing? Here is a company that will not supply what they promised and won’t fix the problem even at my cost.
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Steve M
1 reviews | Active since Jan 2020
10 Feb 2021, 05:42
Bad Service and no support from Pinnacle Online
A follow up on my previous review of Pinnacleonline.co.za They failed to supply an essential part of the welder they sold me. When I challenged them they said I must have lost it and they refused to supply. This is a part that costs R160. The answers I got were: I am busy; We only have 4 left and so on. You would think they would want to make a customers happy. But above all, I am only asking for what I paid for. So I offered to BUY ANOTHER ONE (my cost. its only R160).They say: The Sales Consultant says: No! "I am sorry but it really isn't up to me." Well who is it up to sell your products with all their parts? How do online suppliers get away with this sort of thing? Here is a company that will not supply what they promised and won’t fix the problem even at my cost.
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Steve M
1 reviews | Active since Jan 2020
2 Feb 2021, 08:46
When you are not even worth R160 as a customer.
I cannot recommend this online supplier. It is such a challenge to buy new expensive equipment unseen online. Many issues would not arise if we could go to the shop and check the items. One expects a level of tolerance from a supplier in these times. Not so in the case of Pinnacle Online. A very disappointing and regrettable experience. I chose them because of price. Mistake number 1. What is the reason for the attitude? Pettiness? They don’t care ? They don’t trust their customers? Frankly, Pinnacle Online’s attitude is an insult. In my case I bought a new welder from Pinnacle Online and spent over R8000 over Christmas. In fact it was a birthday present from all my friends. The welder arrived but the order was wrong. They did correct that problem. Then the welder was faulty, and I had to send it back. I personally packed the welder to send it back together with its parts. I did this in the presence of my maintenance man. Pinnacle said that it had a fault. They fixed and returned it, but without one of the guide rollers. When I queried this, they told me that I must have lost it but they offered to SELL ME ANOTHER guide roller for R160 plus the delivery charge. What they don’t take into account is that Pinnacle has a factory with many employees who handle faulty machines. I have a tiny workshop. I packed the welder with the part myself in the presence of a witness. Pinnacle has many people handling the machines in the workshop. They have parts lying all over the factory. I do not. I cannot use the welder without the part. I have no need for two of the same parts for one welder. What are the odds that I am cheating them for R160? Go figure! After many polite emails including one to Pinnacle Online directors, they finally refused to supply the part unless I purchased it again. Clearly my value as a customer is less than R160. Bear in mind that the welder uses consumables and I would have had a long-term relationship with them. How much does one have to spend to be of any value to them as a customer, assuming you can ever be treated fairly. Very very disappointing.
Helpful (0)
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Steve M
1 reviews | Active since Jan 2020
2 Feb 2021, 08:46
When you are not even worth R160 as a customer.
I cannot recommend this online supplier. It is such a challenge to buy new expensive equipment unseen online. Many issues would not arise if we could go to the shop and check the items. One expects a level of tolerance from a supplier in these times. Not so in the case of Pinnacle Online. A very disappointing and regrettable experience. I chose them because of price. Mistake number 1. What is the reason for the attitude? Pettiness? They don’t care ? They don’t trust their customers? Frankly, Pinnacle Online’s attitude is an insult. In my case I bought a new welder from Pinnacle Online and spent over R8000 over Christmas. In fact it was a birthday present from all my friends. The welder arrived but the order was wrong. They did correct that problem. Then the welder was faulty, and I had to send it back. I personally packed the welder to send it back together with its parts. I did this in the presence of my maintenance man. Pinnacle said that it had a fault. They fixed and returned it, but without one of the guide rollers. When I queried this, they told me that I must have lost it but they offered to SELL ME ANOTHER guide roller for R160 plus the delivery charge. What they don’t take into account is that Pinnacle has a factory with many employees who handle faulty machines. I have a tiny workshop. I packed the welder with the part myself in the presence of a witness. Pinnacle has many people handling the machines in the workshop. They have parts lying all over the factory. I do not. I cannot use the welder without the part. I have no need for two of the same parts for one welder. What are the odds that I am cheating them for R160? Go figure! After many polite emails including one to Pinnacle Online directors, they finally refused to supply the part unless I purchased it again. Clearly my value as a customer is less than R160. Bear in mind that the welder uses consumables and I would have had a long-term relationship with them. How much does one have to spend to be of any value to them as a customer, assuming you can ever be treated fairly. Very very disappointing.
0
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