Bad Service

I contacted Pinnacle as I was experiencing problems with my new Acer laptop I purchased from Makro. With it comes the contact details and process flow from Pinnacle.

I phone them on the number provided to be told that I contacted the wrong number and was immediately cheesed of, on contacting them I was instructed to forward my invoice and the serial number of the unit which I complied with on 26/06/2020. Reply from Pinnacle that they could not find the warranty and I must forward them an image of the serial number. Comply immediately.

They unit was collected on 27/06/2020. received confirmation 30/06/2020 that unit was booed in No communication after that. Their processes says the the customer must contact them provide details, they collect a communicate with client on repairs and continue to communicate with client, deliver repaired unit or replace unit.

On 03/07/2020 I contacted Pinnacle again to find out the status of my laptop to be told that the laptop was booked into the warehouse but they do not know there the laptop is. I then demanded that they find the laptop. On Monday 06/07/2020, Pinnacle contacted my to provide passwords and to get my consent that if they could reload the software which I gave. After that no news

I contacted Pinnacle again on 10/07/2020 to find out the progress whether the laptop was fixed. To be told that the software was reloaded and the the problem still persists. I then demanded action and feedback on same day as business is standing with no laptop. to date received no communication.

I am not satisfied with the service that I am receiving from Pinnacle. they are mandated by the computer companies to provide service with excellence. I have and is not experiencing that from Pinnacle.

As a consumer I am tired of the unprofessional work that we are subjected to. I hope that this will ensure that we will receive better service.

Would I recommend Pinnacle? I will think twice.