Bad Service Pinnacle/Makro

We bought my daughter's HP laptop last year at Makro, under warranty for a year it started giving my daughter problems in May this year. We took the laptop to pinnacle in June this year for repairs however, we're not getting any assistance to date. Been taken from pillar to post when making enquiries about the laptop. My daughter is back at school without a laptop which has been with pinnacle for more than a month. Dineo Moloi wrote an email to my partner saying it can be collected d on 19 June 2025 , only to find out there's no such laptop hasn't been fixed. My daughter's suffering at varsity without a laptop which only survived for a year now they say it has motherboard issues . Reference number 17610