Pinnacle Retail Warranty.

I purchased a HP laptop and printer from Makro 19 January 2020. Around the 13 June my printer stopped working on my computer. As I register everything I immediately went onto HP website and followed instructions - still no joy. A friend checked - no joy. I went into to see Makro - Rowand- who arranged HP Tech guys to help on the 28 June. Ayanda and another young man from HP arrived and worked on my computer from 8.30am to 11am - their boss turned he worked till 2.30pm no joy - printer works on all other computers. He told me to phone Pinnacle who are experts. 29th June spoke to Pinnacle - received email 2 July instructing me how to pack Laptop. Every time I call there is a different excuse and promises of returned phone calls. Eventually on the 22nd July they decided needed to check my printer. On the 7 August at 12.33pm I phoned and spoke to Precious - she informed me someone would call me back. There are zero managers as they work from home apparently. I asked please ask one of them to phone - As at 9.11am 12 August I have no freaking idea where or what is going on with my Laptop and Printer. Not one person from Pinnacle has had the decency to call me or advise me - it is me who makes the phone calls week after week. I now would appreciate a senior manager calling me and advising what is going on. You have had my Laptop since the 6th July and printer since 22 July.

Patricia Wright