PW
Patricia W
Active since Mar 2009
5
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0
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Reviews
5 reviews27 months ago
Fica problems through Nedbank.
Around Feb 2023 we went into Bedfordview Branch to fica our account. Then to find out in Sept fica was not done. Letters to BManager on 3rd, 9th Oct 2023. We were told everything was fine. Then in December I found out account still no fica done. Sent letter 12th Jan 2024 asking what was going on. On the 23 Jan 2024 my husband and I went in to ask what is going on. A young lady called Happy helped us, then we find out there are now extra balances. I attempted paying and was unable to get it right. Went into branch on an amount of R12.50 and R17.10 they wanted to charge an extra R80.00 plus R2.50 per account to cancel in the branch. I then called 1/2/2024, spoke to Tashina Naidoo and she assisted me with correct name details. I would like to advise my husband Ken opened his savings account with Nedbank around 1990. I opened a small account 2006 / 2007. When we moved to Jhb in 2004 I went into Nedbank Eastgate to change address etc, we also moved our account to Eastgate branch. Unfortunately we had no end of problems with that branch as well when it came to fica docs. As I had, had previous dealings with Bedfordview we then went there. This is very disappointing to be treated this way, especially since promises made by Nedbank via the media.
0 replies
49 months ago
IS THIS THE TYPE OF LEGACY RAYMOND ACKERMAN WOULD HAVE LIKE TO HAVE LEFT.
I placed an online order on 30/31 January 2022 order number 26093267. 4 items were not received. Calls made 1 Feb ref 1000959655. 8 Feb ref 1000969113. 16 Feb refund being worked on - apparently takes 10 working days. 7 April I wrote to PnP asking when they plan to pay refund. 9 Aprik Phelokazi sends me email to ask order number plus ref. I then sent info on saying the incompetence from PnP is beyond disgusting. I would like to add that I really enjoyed doing on-line shopping from PnP, but since this whole disgusting debacle have probably only gone into PnP once to do shopping. I would also like to add not once have I received any phone calls from PnP.
148 replies
53 months ago
Disgusting service from Bradlows
My husband and I purchased furniture from Bradlows East Rand on the 22 Nov 2021. We advised them that the furniture due to us waiting for registration must only be delivered once we phone and advise them. On the 2nd December I phoned and spoke to Dikeledi 0101331304 to ask if furniture could possibly be delivered on the 6 or 7 December. I was told my furniture would be delivered Tuesday 7th December at 2.30pm. I duly went to new place only to be told at 3.30pm they were not sure when my furniture could be delivered. Tulani 0823101482 advised me it would be delivered on Thursday 9 December at 2pm. I then called Dikeledi to make sure of delivery, only to be told it would be delivered at 3.30pm. I called Bradlows Customer care section at 14.22 - 0800119933- what a joke only to be told by the man on the phone it is not their problem I must speak to branch - Why do they have a customer care if this is the case. When I spoke once again to Dikeledi she asked me to speak directly to Tulani, who informed us that he would only possibly deliver the furniture after 5.30pm. All I can say is I will never use Bradlows again and will be sure to tell all my friends and family of the disgrace full service we received. Bradlows are very quick to collect monies but service - well thats a total joke.
0 replies
69 months ago
Pinnacle Retail Warranty.
I purchased a HP laptop and printer from Makro 19 January 2020. Around the 13 June my printer stopped working on my computer. As I register everything I immediately went onto HP website and followed instructions - still no joy. A friend checked - no joy. I went into to see Makro - Rowand- who arranged HP Tech guys to help on the 28 June. Ayanda and another young man from HP arrived and worked on my computer from 8.30am to 11am - their boss turned he worked till 2.30pm no joy - printer works on all other computers. He told me to phone Pinnacle who are experts. 29th June spoke to Pinnacle - received email 2 July instructing me how to pack Laptop. Every time I call there is a different excuse and promises of returned phone calls. Eventually on the 22nd July they decided needed to check my printer. On the 7 August at 12.33pm I phoned and spoke to Precious - she informed me someone would call me back. There are zero managers as they work from home apparently. I asked please ask one of them to phone - As at 9.11am 12 August I have no freaking idea where or what is going on with my Laptop and Printer. Not one person from Pinnacle has had the decency to call me or advise me - it is me who makes the phone calls week after week. I now would appreciate a senior manager calling me and advising what is going on. You have had my Laptop since the 6th July and printer since 22 July. Patricia Wright
0 replies
102 months ago
Does Vodacom Understand What Cancellation Means.
Due to shoddy service we finally cancelled our contract. On the 27July 2016, paid Balance of Contract fees - Ken R17265.09. Pat R2072.47. Total R19337.56. Emailed copy of payment, plus ID plus signed Premature Contract forms to Retentions Saves department. Ref EC-0447-32LZ6C. Made calls confirming forms had been received same day. On the 31July, Boitumelo confirmed cancelled, Nasiphi and Pashnirka at +-8.45 on the 02Aug also confirmed cancelled. Due to keeping old numbers, we had to switch cells off on the 30th Aug and switch back on the 31Aug. Vodacom in November 2017 deducted a Debit order which we reversed. Finally 13 Dec 2017managed to speak to Khanyisile who put me through to Anele who then informed me Vodacom creates Ghost Numbers. We need to cancel contract. Please EXPLAIN TO ME WHAT DID WE PAY OVER R19337.56 PLUS GIVE RELEVANT DOCUMENTATION TO IF CONTRACT WAS NOT CANCELLED.
210 replies
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