Pinnacle warranty is absolutely hopeless

. After three weeks of having my laptop for a warranty repair. The repair centre sent it back with a bitlock activated which no one on God's green earth can unlock unless it's sent back to them. They promised to pick up the laptop. NOTHING. They don't pick up their phones. Someone called Treat Mabuza is supposed to be a manager. Completely missing in action. Never answers a phone. The repair centre is completely useless. Meanwhile a usless man at the warranty centre closed the ticket. The only one helping is a lady called Fatima. She tried her absolute best and should be commended. The whole organization and everyone working with them is completely and utterly hopeless. So don't buy any laptop from Evetech, because the warranties are a disaster.