Pinnacle Warranty - Shockingly Poor Customer Service

Pinnacle Warranty holds the warranty for 12 HP laptops that my company purchased from Evetech on behalf of a customer. When one of the laptops crashed, Evetech directed us to Pinnacle Warranty to have the unit collected and repaired.

Despite a number of emails requesting resolution, it took Pinnacle Warranty a full week to collect the laptop from the customer. The excuse provided by staff was that they were waiting for warranty confirmation.

Two weeks after collection, neither the customer (from whom the unit was collected), nor my company has received feedback from Pinnacle Warranty regarding the status of the unit. Pinnacle has failed to respond to emails from my company and from Evetech's Support Manager, who we contacted in desperation when we received no response from Pinnacle Warranty.

I strongly recommend that tech retailers do not make use of Pinnacle Warranty as a warranty holder. The company's failure to provide good service reflects poorly on the retailers. Additionally, I recommend that consumers verify which company holds the warranty of electronics purchased from retailers and, if it is Pinnacle Warranty, that they reconsider the purchase.