Terible service

It is with a bitter taste that I am highlighting the distasteful and disgusting customer service Telkom store at the Glen Shopping Center and its warranty department ‘Pinnacle Warranty’ has treated me with. I purchased a laptop and printer in 2022. Laptop has since not being working to its desired capacity. I had brought the matter to Telkom at the Glen Shopping’s attention and I was advised to send emails back and forth with their warranty company Pinnacle. Please note… I had to do the work they were employed for. I received the laptop back from Pinnacle on the 10.08.2023, with communication that the issue was resolved by replacing the hard drive, as mentioned by Pinnacle to have been the reason behind the terribly slow response. To my surprise, the slow response was worst then before handing the machine over to Pinnacle. I visited the Telkom store at The Glen Shopping center on the 14.08.2023 and WOW, the incompetence, lack of empathy, the carelessness and nonchalant behavior towards providing the service which I pay for, is utterly unfavorable at that store. None of the ladies at the Telkom store wanted to provide any service to me and told me there’s nothing they can do. I asked to speak to a supervisor in the store and they stated there was no supervisor available. I will also highlight Telkom at the Glen to the CPA. I have all my immediate family on the Network service provider and have recommended my father-in-law as well. Enjoy my service while it last, as it will be cut short in the not too distant future.