PINNACLE MARKETING GAURD RISK ( GAME AND MAKRO) **** INSURANCE

i bought a phone at Game on the 2July 2023 and they sold me an Insurance from Pinnacle Marketing ( Gaurd Risk ) i have been paying my premuim since then, i lost my phone on the 03/08/2025 was my Aunt's room charging when i went to look it was not there, i went to police station to report and i submitted my claim, Claim was rejected - i left phone Unattanded whick i dont understand their rejection - . It is both unfair and illogical to classify my conduct as negligent. At no point did I act carelessly or irresponsibly- The facts are simple: I left my phone on charge at a private family gathering at my own family home—an environment that any reasonable person would consider safe and secure. This is not a mall, a nightclub, or a public venue. It is entirely foreseeable that one would leave their device charging in such a setting without expecting it to be ******. To suggest that this constitutes a lack of due care is an insult to your policyholders' intelligence and a convenient misinterpretation of own policy terms. - This is not only poor customer service—it is a betrayal of trust. , I must point out that their rejection leans heavily on the "left unattended while charging" clause, which is overly broad and appears to be used arbitrarily to escape liability. If taken to its logical extreme, it suggests that a phone must be physically guarded at all times during charging, even in one’s own family home, which is both impractical and absurd. THESE COMPANIES ARE SELLING INSUARANCE FOR GAME AND MAKRO PEOPLE MUST BE CAREFULLY THEY JUST TAKING PEOPLES MONIES, *****LING.