PM
Pinnacle Marketing
Claimed Business
PM
Pinnacle Marketing
Claimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.1|7 Reviews
Jun '25 - May '26
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
Frequently Asked Questions About Pinnacle Marketing
Pinnacle Marketing has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Pinnacle Marketing across 137 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
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Boipelo K
1 reviews | Active since Jan 2020
8 Oct 2025, 08:43
Disappointed with Claim Handling and Customer Service
I’ve been a loyal customer, paying for my insurance since 2022. Unfortunately, my phone was recently ****** from my home. I had people over, and after they left, I realised my phone — which was on the charger — was missing. I filed a claim expecting the support and understanding that insurance is supposed to provide, but my claim was declined without a clear or valid explanation. To make matters worse, the representative I spoke to on the phone showed little compassion or willingness to help. After being insured for years, this experience has left me feeling very disappointed and unvalued as a customer. I trusted this company to provide protection and fair treatment when something unexpected happened, but that trust has been broken. I hope they review how they handle claims and improve their customer service so others don’t have the same experience.
Helpful (0)
|Replies (0)BK
Boipelo K
1 reviews | Active since Jan 2020
8 Oct 2025, 08:43
Disappointed with Claim Handling and Customer Service
I’ve been a loyal customer, paying for my insurance since 2022. Unfortunately, my phone was recently ****** from my home. I had people over, and after they left, I realised my phone — which was on the charger — was missing. I filed a claim expecting the support and understanding that insurance is supposed to provide, but my claim was declined without a clear or valid explanation. To make matters worse, the representative I spoke to on the phone showed little compassion or willingness to help. After being insured for years, this experience has left me feeling very disappointed and unvalued as a customer. I trusted this company to provide protection and fair treatment when something unexpected happened, but that trust has been broken. I hope they review how they handle claims and improve their customer service so others don’t have the same experience.
0
Replies (0)AN
Andile N
1 reviews | Active since Jan 2020
12 Sept 2025, 19:18
Prescription letter for an account
It’s been 3 months now trying to get a prescription letter from MTN ,as my name cannot be removed from debt review due to them ,they say they can’t find my account number as it is on the old system meaning they can’t help me ,they can’t give me any form of letter mind you without this letter I’ll forever be under debt review I’ve emailed them more than 50 times giving them my ID number giving them the account number that I have that was given by them to the debt review company 10 years ago when I had app**** to @debtrescue, the company itself also emailed MTN and they have failed to reply to them when I call MTN I’m being asked questions like are you sure you even had an account with MTN please send more proof, Iv emailed all necessary departments and none of them to date has gotten back to me with a better answer besides we cannot find your ID or account number,all I’m asking for is a prescription letter for this account or a letter that states that my account cannot be found due to the system change as it’s not my fault that systems have changed and old accounts were not brought to the new system
Helpful (0)
|Replies (0)AN
Andile N
1 reviews | Active since Jan 2020
12 Sept 2025, 19:18
Prescription letter for an account
It’s been 3 months now trying to get a prescription letter from MTN ,as my name cannot be removed from debt review due to them ,they say they can’t find my account number as it is on the old system meaning they can’t help me ,they can’t give me any form of letter mind you without this letter I’ll forever be under debt review I’ve emailed them more than 50 times giving them my ID number giving them the account number that I have that was given by them to the debt review company 10 years ago when I had app**** to @debtrescue, the company itself also emailed MTN and they have failed to reply to them when I call MTN I’m being asked questions like are you sure you even had an account with MTN please send more proof, Iv emailed all necessary departments and none of them to date has gotten back to me with a better answer besides we cannot find your ID or account number,all I’m asking for is a prescription letter for this account or a letter that states that my account cannot be found due to the system change as it’s not my fault that systems have changed and old accounts were not brought to the new system
0
Replies (0)K
Kholeka
1 reviews | Active since Jan 2020
11 Aug 2025, 05:35
PINNACLE MARKETING GAURD RISK ( GAME AND MAKRO) **** INSURANCE
i bought a phone at Game on the 2July 2023 and they sold me an Insurance from Pinnacle Marketing ( Gaurd Risk ) i have been paying my premuim since then, i lost my phone on the 03/08/2025 was my Aunt's room charging when i went to look it was not there, i went to police station to report and i submitted my claim, Claim was rejected - i left phone Unattanded whick i dont understand their rejection - . It is both unfair and illogical to classify my conduct as negligent. At no point did I act carelessly or irresponsibly- The facts are simple: I left my phone on charge at a private family gathering at my own family home—an environment that any reasonable person would consider safe and secure. This is not a mall, a nightclub, or a public venue. It is entirely foreseeable that one would leave their device charging in such a setting without expecting it to be ******. To suggest that this constitutes a lack of due care is an insult to your policyholders' intelligence and a convenient misinterpretation of own policy terms. - This is not only poor customer service—it is a betrayal of trust. , I must point out that their rejection leans heavily on the "left unattended while charging" clause, which is overly broad and appears to be used arbitrarily to escape liability. If taken to its logical extreme, it suggests that a phone must be physically guarded at all times during charging, even in one’s own family home, which is both impractical and absurd. THESE COMPANIES ARE SELLING INSUARANCE FOR GAME AND MAKRO PEOPLE MUST BE CAREFULLY THEY JUST TAKING PEOPLES MONIES, *****LING.
Helpful (0)
|Replies (0)K
Kholeka
1 reviews | Active since Jan 2020
11 Aug 2025, 05:35
PINNACLE MARKETING GAURD RISK ( GAME AND MAKRO) **** INSURANCE
i bought a phone at Game on the 2July 2023 and they sold me an Insurance from Pinnacle Marketing ( Gaurd Risk ) i have been paying my premuim since then, i lost my phone on the 03/08/2025 was my Aunt's room charging when i went to look it was not there, i went to police station to report and i submitted my claim, Claim was rejected - i left phone Unattanded whick i dont understand their rejection - . It is both unfair and illogical to classify my conduct as negligent. At no point did I act carelessly or irresponsibly- The facts are simple: I left my phone on charge at a private family gathering at my own family home—an environment that any reasonable person would consider safe and secure. This is not a mall, a nightclub, or a public venue. It is entirely foreseeable that one would leave their device charging in such a setting without expecting it to be ******. To suggest that this constitutes a lack of due care is an insult to your policyholders' intelligence and a convenient misinterpretation of own policy terms. - This is not only poor customer service—it is a betrayal of trust. , I must point out that their rejection leans heavily on the "left unattended while charging" clause, which is overly broad and appears to be used arbitrarily to escape liability. If taken to its logical extreme, it suggests that a phone must be physically guarded at all times during charging, even in one’s own family home, which is both impractical and absurd. THESE COMPANIES ARE SELLING INSUARANCE FOR GAME AND MAKRO PEOPLE MUST BE CAREFULLY THEY JUST TAKING PEOPLES MONIES, *****LING.
0
Replies (0)TT
KM
Kgopotso M
1 reviews | Active since Jan 2020
26 Jan 2025, 10:43
Good help
Good help
Helpful (0)
|Replies (0)