Pinnafrica
Verified Business
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
5h 6mReply Time
100 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 49 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
5h 6m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 49 min
Review Distribution
4.3|6 Reviews
Jun '25 - May '26
5(83.3%)
4(0%)
3(0%)
2(0%)
1(16.7%)
5(83.3%)
4(0%)
3(0%)
2(0%)
1(16.7%)
Frequently Asked Questions About Pinnafrica
Pinnafrica has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 49 min. Hellopeter has tracked Pinnafrica across 47 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDK
Daisy K
1 reviews | Active since Jan 2020
6 Jan 2026, 10:46
Service Appreciation
I would like to extend my sincere gratitude to PinnAfrica for their incredible service and support. The team assisted me efficiently with my claim and made what could have been a stressful process feel smooth and reassuring. A special thank you to Justin Santos and Melanie Pretorius for their professionalism, kindness, and clear communication throughout. Their dedication and willingness to help truly stood out. I highly recommend PinnAfrica to anyone looking for reliable and excellent service. Thank you for going the extra mile!
Helpful (0)
|Replies (0)DK
Daisy K
1 reviews | Active since Jan 2020
6 Jan 2026, 10:46
Service Appreciation
I would like to extend my sincere gratitude to PinnAfrica for their incredible service and support. The team assisted me efficiently with my claim and made what could have been a stressful process feel smooth and reassuring. A special thank you to Justin Santos and Melanie Pretorius for their professionalism, kindness, and clear communication throughout. Their dedication and willingness to help truly stood out. I highly recommend PinnAfrica to anyone looking for reliable and excellent service. Thank you for going the extra mile!
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Replies (0)DB
TK
Thenjiwe K
1 reviews | Active since Jan 2020
17 Dec 2025, 11:26
Contract expired without noticing me
I’m a very sad client and very disappointed with your services infact I feel ****med . When I bought my car they refered me to you, the consulted from pinna called and I joined the insurance, however I was never told it has an expired date. I tried to claim for the first time recieved an sms that it got expired. How is that possible the I just donated my money to pinna Africa. I feel very ****med
Helpful (0)
|Replies (0)TK
Thenjiwe K
1 reviews | Active since Jan 2020
17 Dec 2025, 11:26
Contract expired without noticing me
I’m a very sad client and very disappointed with your services infact I feel ****med . When I bought my car they refered me to you, the consulted from pinna called and I joined the insurance, however I was never told it has an expired date. I tried to claim for the first time recieved an sms that it got expired. How is that possible the I just donated my money to pinna Africa. I feel very ****med
0
Replies (0)WM
Walter M
1 reviews | Active since Jan 2020
2 Dec 2025, 06:48
Swift Efficiency
My claim was settled quickly and efficiently and my vehicle was back on the road in days. Melanie Pretorious from Pinnafrica and Mikayla Govender and Brandon Silas from BMW Durban South all acted swiftly and professionally to ensure that the pothole-damaged tyres on my BMW X7 were replaced.
Helpful (0)
|Replies (0)WM
Walter M
1 reviews | Active since Jan 2020
2 Dec 2025, 06:48
Swift Efficiency
My claim was settled quickly and efficiently and my vehicle was back on the road in days. Melanie Pretorious from Pinnafrica and Mikayla Govender and Brandon Silas from BMW Durban South all acted swiftly and professionally to ensure that the pothole-damaged tyres on my BMW X7 were replaced.
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Replies (0)N
Nkosinathi
1 reviews | Active since Jan 2020
24 Nov 2025, 14:24
Pinnafrica
I’ve claimed under the warranty a few times and have always been satisfied with the service — my claims are consistently approved. I would definitely recommend them. A thank you goes to Justin Santos.
Helpful (0)
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Nkosinathi
1 reviews | Active since Jan 2020
24 Nov 2025, 14:24
Pinnafrica
I’ve claimed under the warranty a few times and have always been satisfied with the service — my claims are consistently approved. I would definitely recommend them. A thank you goes to Justin Santos.
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Replies (0)SD
Siyabonga D
1 reviews | Active since Jan 2020
9 Jul 2025, 17:37
Tyre insurance
They have a great service, doesn’t take forever to pay. Would definitely recommend them to anyone.
Helpful (0)
|Replies (0)SD
Siyabonga D
1 reviews | Active since Jan 2020
9 Jul 2025, 17:37
Tyre insurance
They have a great service, doesn’t take forever to pay. Would definitely recommend them to anyone.
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Replies (0)SN
Siphesihle N
1 reviews | Active since Jan 2020
22 Apr 2025, 13:29
Worst warranty cover
If I could give a zero rating I would do , make sure you cancel any contract you might have with these ******. I dealt with Justin Santos, Adilson Correia who told me to go **** off when they did not honour my claim and did not want to refund me my premiums . Taking the next step to the ombudsman
Helpful (0)
|Replies (0)SN
Siphesihle N
1 reviews | Active since Jan 2020
22 Apr 2025, 13:29
Worst warranty cover
If I could give a zero rating I would do , make sure you cancel any contract you might have with these ******. I dealt with Justin Santos, Adilson Correia who told me to go **** off when they did not honour my claim and did not want to refund me my premiums . Taking the next step to the ombudsman
0
Replies (0)DK
Daisy K
1 reviews | Active since Jan 2020
6 Feb 2025, 13:04
Exceptional Assistance and Professional Service
I recently had the pleasure of working with Justin Santos regarding my claim, and I am truly impressed by the level of service I received. From the beginning, he demonstrated professionalism, dedication, and a genuine willingness to assist. What stood out the most was Justin's commitment to ensuring a fair resolution. He went above and beyond by negotiating with his superiors on my behalf, making the process smoother and less stressful for me. I sincerely appreciate the effort and expertise Justin brought to my case. This level of service is rare, and I highly recommend PinnAfrica Insurance Underwriting Manager for their professionalism and client-focused approach. Thank you once again for making this experience a positive one!
Helpful (0)
|Replies (0)DK
Daisy K
1 reviews | Active since Jan 2020
6 Feb 2025, 13:04
Exceptional Assistance and Professional Service
I recently had the pleasure of working with Justin Santos regarding my claim, and I am truly impressed by the level of service I received. From the beginning, he demonstrated professionalism, dedication, and a genuine willingness to assist. What stood out the most was Justin's commitment to ensuring a fair resolution. He went above and beyond by negotiating with his superiors on my behalf, making the process smoother and less stressful for me. I sincerely appreciate the effort and expertise Justin brought to my case. This level of service is rare, and I highly recommend PinnAfrica Insurance Underwriting Manager for their professionalism and client-focused approach. Thank you once again for making this experience a positive one!
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Replies (0)