Pinnafrica
3.1|47 reviews
Responds in 5 hours 6 min
TK
Thenjiwe K
1 reviews | Active since Member
17 Dec 2025, 11:26
Contract expired without noticing me
I’m a very sad client and very disappointed with your services infact I feel ****med . When I bought my car they refered me to you, the consulted from pinna called and I joined the insurance, however I was never told it has an expired date. I tried to claim for the first time recieved an sms that it got expired. How is that possible the I just donated my money to pinna Africa. I feel very ****med
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Replies (318)Pinnafrica's replyOfficial
17 Dec 2025, 12:13Dear Thenjiwe,
We are currently investigating the circumstances surrounding your complaint and will provide you with a further update no later than close of business on 18 December 2025.
Thank you for bringing your concerns to our attention and for your patience while we review this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact us at directors@pinnafrica.co.za.
Yours sincerely,
PinnAfrica Directors
We are currently investigating the circumstances surrounding your complaint and will provide you with a further update no later than close of business on 18 December 2025.
Thank you for bringing your concerns to our attention and for your patience while we review this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact us at directors@pinnafrica.co.za.
Yours sincerely,
PinnAfrica Directors
Best regards,
Pinnafrica's reply17 Dec 2025, 12:13
Official
Dear Thenjiwe,
We are currently investigating the circumstances surrounding your complaint and will provide you with a further update no later than close of business on 18 December 2025.
Thank you for bringing your concerns to our attention and for your patience while we review this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact us at directors@pinnafrica.co.za.
Yours sincerely,
PinnAfrica Directors
We are currently investigating the circumstances surrounding your complaint and will provide you with a further update no later than close of business on 18 December 2025.
Thank you for bringing your concerns to our attention and for your patience while we review this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact us at directors@pinnafrica.co.za.
Yours sincerely,
PinnAfrica Directors
Best regards,
Pinnafrica's replyOfficial
18 Dec 2025, 08:56Good day,
We note your complaint.The matter has been investigated and our records confirm that the policy was taken out for a 24-month period. This is noted on the confirmation of cover issued at inception.We further note that correspondence was sent via SMS and email on 18 November 2025, advising that the policy would be reaching expiry on 18 December 2025.According to our records, the claim submitted, on 18 November 2025, the same day notification of expiry was sent, pertains to 3 tyres which have since been confirmed as worn by the fitment centre. Therefore, based on the evidence available, the claim is not valid in accordance with policy terms, as the policy you took out covers for accidental damage only. Sincerely,
PinnAfrica Directors
We note your complaint.The matter has been investigated and our records confirm that the policy was taken out for a 24-month period. This is noted on the confirmation of cover issued at inception.We further note that correspondence was sent via SMS and email on 18 November 2025, advising that the policy would be reaching expiry on 18 December 2025.According to our records, the claim submitted, on 18 November 2025, the same day notification of expiry was sent, pertains to 3 tyres which have since been confirmed as worn by the fitment centre. Therefore, based on the evidence available, the claim is not valid in accordance with policy terms, as the policy you took out covers for accidental damage only. Sincerely,
PinnAfrica Directors
Best regards,
Pinnafrica's reply18 Dec 2025, 08:56
Official
Good day,
We note your complaint.The matter has been investigated and our records confirm that the policy was taken out for a 24-month period. This is noted on the confirmation of cover issued at inception.We further note that correspondence was sent via SMS and email on 18 November 2025, advising that the policy would be reaching expiry on 18 December 2025.According to our records, the claim submitted, on 18 November 2025, the same day notification of expiry was sent, pertains to 3 tyres which have since been confirmed as worn by the fitment centre. Therefore, based on the evidence available, the claim is not valid in accordance with policy terms, as the policy you took out covers for accidental damage only. Sincerely,
PinnAfrica Directors
We note your complaint.The matter has been investigated and our records confirm that the policy was taken out for a 24-month period. This is noted on the confirmation of cover issued at inception.We further note that correspondence was sent via SMS and email on 18 November 2025, advising that the policy would be reaching expiry on 18 December 2025.According to our records, the claim submitted, on 18 November 2025, the same day notification of expiry was sent, pertains to 3 tyres which have since been confirmed as worn by the fitment centre. Therefore, based on the evidence available, the claim is not valid in accordance with policy terms, as the policy you took out covers for accidental damage only. Sincerely,
PinnAfrica Directors
Best regards,
TK
Thenjiwe K's updateReviewer Update
18 Dec 2025, 10:36Like I said you are running a ****, if you don’t assist me by Monday my lawyers will be contacting you further.
Thanks
Thanks
TK
Thenjiwe K's update18 Dec 2025, 10:36
Reviewer Update
Like I said you are running a ****, if you don’t assist me by Monday my lawyers will be contacting you further.
Thanks
Thanks
Pinnafrica's replyOfficial
18 Dec 2025, 13:09We acknowledge your response and confirm that we validated the claim in accordance with the Terms and Conditions outlined in the policy.
If you remain dissatisfied with the outcome of either your representations to the insurer or our internal complaints process, you have the right to escalate your concerns to the National Financial Ombud Scheme (NFO).
Please also be reminded that the spreading of false information can be regarded as defamation, which may have legal consequences.
Sincerely,
PinnAfrica Directors
If you remain dissatisfied with the outcome of either your representations to the insurer or our internal complaints process, you have the right to escalate your concerns to the National Financial Ombud Scheme (NFO).
Please also be reminded that the spreading of false information can be regarded as defamation, which may have legal consequences.
Sincerely,
PinnAfrica Directors
Best regards,
Pinnafrica's reply18 Dec 2025, 13:09
Official
We acknowledge your response and confirm that we validated the claim in accordance with the Terms and Conditions outlined in the policy.
If you remain dissatisfied with the outcome of either your representations to the insurer or our internal complaints process, you have the right to escalate your concerns to the National Financial Ombud Scheme (NFO).
Please also be reminded that the spreading of false information can be regarded as defamation, which may have legal consequences.
Sincerely,
PinnAfrica Directors
If you remain dissatisfied with the outcome of either your representations to the insurer or our internal complaints process, you have the right to escalate your concerns to the National Financial Ombud Scheme (NFO).
Please also be reminded that the spreading of false information can be regarded as defamation, which may have legal consequences.
Sincerely,
PinnAfrica Directors
Best regards,
TK
Thenjiwe K's updateReviewer Update
18 Dec 2025, 15:10Don’t try to intimidate me your sales people failed to explain that it was a 2 year contract it was never explained to me.. If I have known I wouldn’t have taken the insurance it just a waste of money.
TK
Thenjiwe K's update18 Dec 2025, 15:10
Reviewer Update
Don’t try to intimidate me your sales people failed to explain that it was a 2 year contract it was never explained to me.. If I have known I wouldn’t have taken the insurance it just a waste of money.
Pinnafrica's replyOfficial
19 Dec 2025, 07:16The details pertaining to your complaint have been provided, please be advised that we will not be engaging in further communication regarding this matter, as it has been closed on our end.Sincerely,
PinnAfrica Directors
PinnAfrica Directors
Best regards,
Pinnafrica's reply19 Dec 2025, 07:16
Official
The details pertaining to your complaint have been provided, please be advised that we will not be engaging in further communication regarding this matter, as it has been closed on our end.Sincerely,
PinnAfrica Directors
PinnAfrica Directors
Best regards,