Dismal Service

This company is not even worthy of the 1 star I have given them

Unfortunately they were sent out by my insurance company and I had no choice in the matter

On 01/08/2025 I found a leak within the shower wall on my property This was claimed for via insurance who sent out Pinpoint Electronic Leak Location Services CC Firstly the plumbers arrived late to my property where I was sitting and waiting impatiently as I needed to leave for a prayer

Upon arrival I spoke to the plumbers and showed them the problem area They got to work on it and asked for payment of my access amount (which was probably more than the cost of repair) Anyway I paid the amount as I was in a hurry to leave.

I was told they would be an hour or alittle more, I was contacted prematurely to come back home as they were done with the repair and were waiting for me so they could leave.

I inspected the repair and insured it was completed, I specifically asked the plumber where and when would I recieve the report as well as water loss report for my insurance and to submit to municipality. The plumber advised me that his company would email it to me within a few days of the repair.

By the 01/09/2025 "ONE MONTH LATER, I had not received the report nor the water loss report from them so I contacted my insurance for this, my insurance sent me the report and advised that they had not received the water loss report from this pathetic company.

On the 02/09/2025 I contacted Pinpoint Electronic Leak Location Services CC for the water loss report as well as the meter reading after repairs were conducted as I needed this to submit to the municipality for them to sort out on their side.... I spoke to an *********** person named Lindo and had to follow up twice where I spoke to Michelle who advised me that Lindo is sorting out the email for me.

It is currently the 08/09/2025 A WHOLE WEEK LATER and I am still waiting for the email from Lindo

DO NOT SUPPORT THIS COMPANY AND DO NOT ALLOW THEM TO WORK ON YOUR PROPERTY