AM
Aadil M
Active since Mar 2019
21
Reviews
0
Industries
Reviews
21 reviews2 months ago
Yesterday I had the ...
Yesterday I had the pleasure of dealing with Candice Leyds from Momentum Insure who assisted me with a few changes to my policy She was professional, polite and a pleasure to deal with, she saw to all my requests and answered my questions accurately and with kindness Keep being you Candy
56 replies
5 months ago
Dog **** service
SMG ARC Durban is not even worthy of a half star review after the putrid service I received from them On 21/09/2024 my vehicle was towed in to SMG ARC Durban for repairs after my family and I had been through an extremely traumatic incident the night before. My vehicle was there for an entire month under the eye of Ernest, we would get regular updates regarding the progress of work, and made them aware of the deadline when we were to return the rental vehicle provided to us by insurance. The deadline was cut extremely fine wherein I had to be transported via Uber to fetch my vehicle as it was not done in time for a convenient pickup process. Upon taking delivery, multiple issues were noted and I made it clear that I was going to bring the vehicle back for proper repairs to spec. On or around the first week of November I brought the vehicle back for proper repairs and amendments to several areas of what was quite dismal work done on my vehicle, where I was given a courtesy vehicle to use, my vehicle remained with ARC for the better part of yet another month before I was contacted to come through for delivery. Upon taking delivery, yet again I had to request for certain things to be amended on the spot and was told that with any repair there will be waves in the bodywork, furthermore the process used in SMG ARC Durban workshop stripped the paint off of the wheelcaps on my vehicle (this was never sorted and I was told they are aftermarket hence why its not an SMG ARC issue), this being the case,when my wheelcaps were near brand new when my vehicle arrived at ARC. After finally having my vehicle back from repairs that took almost two months to conduct, yet again I had to bring the vehicle back for an amendment to a wire that was sticking out in my side mirror. Thereafter I had to bring the vehicle back a third time for the headlight and bumper that kept coming out of place. My vehicle had recently gone back to SMG ARC Durban for a fourth time following the paint on the bumper that was peeling as well as the bumper corner continuously popping out of place, this was after months of following up from my end since May this year, I was promised a call at the end of August which never happened and eventually had to demand service at the end of September before I was given the time of day. My vehicle came in on or around the first week of October and remained there for just over two weeks where the bumper was resprayed among other things amended, during this time there was an incident which took place unbeknown to me until recent events unfolded. On Monday 28/10/2025, after taking delivery of my vehicle, I contacted Ernest regarding heavy condensation in the fog light that had been replaced during the initial repairs in 2024. Ernest requested that I bring the vehicle in (for the fifth time) to asses what was wrong. Upon my arrival on the 28th Ernest had a look at the light and advised me that it looked to be a blown globe, however this was not the case as the light was still working when switched on. A technician removed the entire fog light fitting on the spot and it was found that someone working on my vehicle had broken the clips that hold the glob in place and attempted a pathetic temporary repair job to the part wherein "soft sealer" or "butyl tape" was used to secure the globe in place which looked fine and fit for use to the naked eye. What the dishonest and ********* person did not take into account was that the butyl tape would melt under the heat of the globe, causing the globe to drop inside of the fog light and melt it away, I was honestly looking at turning a blind eye at this and more importantly at the fact that this could have caused my vehicle to catch fire and burn down, however recent events have led me to this post, and more importantly contacting my insurance aswell as my attorney In light of the multiple times I have been back and forth for my vehicle to be brought back to spec, it is clear that I have been more than accommodating and patient throughout this process and have looked past the inconvenience entirely. One of the main things that were noted when taking delivery of my vehicle for the second time was that the wheel caps were damaged by SMG ARC Durban at some point during the initial repairs (I have pictures of before and after), after deliberation with their Customer Relations Manager Renisha Singh whom has been ignoring my emails until I had to email another manager for attention, the workshop manager Shahid Ally refuses to replace or even compensate me for the caps that were damaged by their establishment. This is the regard that SMG ARC Durban has for the property of others in which they are entrusted with.
0 replies
7 months ago
Dismal Service
This company is not even worthy of the 1 star I have given them Unfortunately they were sent out by my insurance company and I had no choice in the matter On 01/08/2025 I found a leak within the shower wall on my property This was claimed for via insurance who sent out Pinpoint Electronic Leak Location Services CC Firstly the plumbers arrived late to my property where I was sitting and waiting impatiently as I needed to leave for a prayer Upon arrival I spoke to the plumbers and showed them the problem area They got to work on it and asked for payment of my access amount (which was probably more than the cost of repair) Anyway I paid the amount as I was in a hurry to leave. I was told they would be an hour or alittle more, I was contacted prematurely to come back home as they were done with the repair and were waiting for me so they could leave. I inspected the repair and insured it was completed, I specifically asked the plumber where and when would I recieve the report as well as water loss report for my insurance and to submit to municipality. The plumber advised me that his company would email it to me within a few days of the repair. By the 01/09/2025 "ONE MONTH LATER, I had not received the report nor the water loss report from them so I contacted my insurance for this, my insurance sent me the report and advised that they had not received the water loss report from this pathetic company. On the 02/09/2025 I contacted Pinpoint Electronic Leak Location Services CC for the water loss report as well as the meter reading after repairs were conducted as I needed this to submit to the municipality for them to sort out on their side.... I spoke to an *********** person named Lindo and had to follow up twice where I spoke to Michelle who advised me that Lindo is sorting out the email for me. It is currently the 08/09/2025 A WHOLE WEEK LATER and I am still waiting for the email from Lindo DO NOT SUPPORT THIS COMPANY AND DO NOT ALLOW THEM TO WORK ON YOUR PROPERTY
0 replies
8 months ago
I recently had the p...
I recently had the pleasure of dealing with two consultants ALUWANI DAU & ELOUISE MCBRIDE from Momentum Insure who were not only kind and polite but were extremely helpful as well as patient with mt multiple queries and concerns Momentum definitely would benefit from hiring more consultants like them Keep up the great work 👌🏼
1 reply
15 months ago
Consultant Gugu Math...
Consultant Gugu Mathibela has awesome customer service with amazing customer skills as well as communication skills
53 replies
19 months ago
Dumbfounding customer service
Yet again I have had to take to hello Peter regarding this pathetic insurer, their putrid staff and subpar customer service. On Friday 20/09/2024 my family and I were in an accident where another driver lost control of his vehicle and drove into me on the N3. I had my 3 month old and 5 year old babies, as well as my wife with me in rhe vehicle. I immediately called momentum emergency and got through to a lady named Thando who took down my details and created a reference for me, she advised that I should let her know if I am able to get home and if not she will send me a tow truck and I would need to get my family booked in until I am able to get home. By the grace of God I was able to drive my family home at a rate of 30km/h where we arrived at 1:25am as getting them home to safety was my main priority. The next day 21/09/2024 I went to my local police station and laid the accident report and was given the accident report number. On Sunday 22/09/2024 I called momentum again to follow up with the claim and spoke to Refilwe who advised that Thando had closed the reference that she created. Refilwe then created a new reference and advised me that a tow truck would come through to fetch my vehicle as I had assessed the damages and found the suspension to be broken and in a none drivable condition. Shortly after that call the flatbed arrived and we had great difficulty loading the vehicle on it but managed to get it on, Refilwe advised me that the vehicle was going to be dropped off at the assessment center named Gobid in Isipongo however it was not, and instead dropped off much closer to me at a BMW approved repair shop which I was happy about due to my vehicle being in OEM condition. On Monday 23/09/2024 I called Momentum to lay the official claim when I spoke to Twari who attempted to forward me to the relevant department when the call got dropped. Twari called me back and put me through to the correct department where I spoke to Seipati who took down all the relevant details, laid the claim as well as arranged for the courtesy vehicle for me, she requested that I send her my logbook as well as a conversation I had with the other d4iver wherein he admits to driving into me after losing control of his vehicle. When speaking to Seipati as well as the previous call center agents I made it very clear that I was stationary when my vehicle was driven into by the other driver, I also made it clear with Seipati that my vehicle is in OEM condition and I would like OEM parts fitted to the vehicle which she made note of. I fetched the courtesy vehicle and continued as normal. On Wednesday 25/09/2024 I had to email Seipati for an update on my vehicle at 11am and only then was I advised at 1:17pm that my vehicle was assessed on Monday 23/09/2024. Thereafter on 25/09/2024 at 3:27pm Seipati contacted me to request my warranty document for the vehicle as the assessor had quoted on non original aftermarket parts for my vehicle even though my vehicle was and still is fully OEM as I had made sure to spend the money in keeping it same since brand new. I sent through the warranty document at 3:31pm and awaited further feedback. On 26/09/2024 I received confirmation of receipt of my document at 8:36am. On Saturday 28/09/2024 I received a call from Seipati wherein she advised me that the assessor from Netassess has stated that they will not be fitting OEM parts on my vehicle, completely disregarding the fact that my vehicle is in complete OEM condition and has been so since brand new as I had spent the money to keep is as such as well as taking out a warranty on the vehicle to ensure same. I explained same to Seipati and requested that she send me the claim report as well as ask her manager to contact me which she advised would only be today 30/09/2024. Seipati has not sent me the report yet and a short while ago at 8:36am I received a call from an extremely RUDE and ARROGANT person named Ntakadzeni Netshisaulu who claims to be the manager of Seipati. She was abrupt and rude as well as had zero customer service nor way of speaking to a customer. She disgustingly and rudely stated that she will not be fitting OEM parts on my vehicle, even after explaining to her that I have kept my vehicle OEM since brand new and have had previous claims on my vehicle where OEM parts were fitted. She rudely stated that those claims were a mistake and she will not be making the same mistake as those people mainly the previous claim where I was in an attempted hijacking and manager Jack Molala assisted me with my claim. When asked where in the policy wording does it state that Momentum will not fit my vehicle with OEM parts Ntakadzeni Netshisaulu states that it does not say same and that it does not say that Momentum will fit OEM parts either. I refer back to the previous complaints and stress I have been put through by this company where my vehicle policy was canceled without my authority and had I not noticed this on my own from the policy schedule that my vehicle was not covered, as well as having to wait for a month for someone to get back to me regarding the claim I laid after an attempted hijacking that I had as well as having to go back and forth with the previous repair shop that my vehicle was went to by Momentum. Is this really the level of service I am meant to receive from an insurer who I have my Buildings insurance, contents insurance, life insurance, portable possessions as well as vehicle insurance with? Is this what spending thousands of rands every month gets you from Momentum Insure? I am dumbfounded as to how I have stuck with this insurer throughout all this and believe it's about time I put my foot down and put a stop to being pushed around by this insurer and it's *********** staff
53 replies
20 months ago
Putrid customer service
This courier does not even deserve a single star as their staff are abrupt and rude. I contacted the number provided on their website or their website to ascertain what time my packag is due to arrive as they are past their time provided for my area on the website. I spoke to an EXTREMELY abrupt and RUDE individual who refused to provide me with her name and proceeded to tell me how I should go about on the phone when calling her. The number provided was for a Hlengiwe Ngidi who I assume was the patheticly rude individual who answered the call on 0718956492 If this is the way FASTWAY COURIER conduct business that is just shameful and disgraceful
0 replies
32 months ago
Pathetic service from FNB
I have been trying to process a pre-approval I recieved on my FNB app for the past 24 hours. I recieved a notification for a pre-approval on my banking app yesterday and tried processing it all day but kept being kicked out, I finally got through and was in process of accepting the pre-approval, on the last step of me accepting the quote the app kicked me out and I had lost the application. I messaged the secure chat and never received a reply, this morning I called the PRIVATE CLIENTS SERVICE SUIT and spoke to Karabo who advised that she cannot assist in completing the application and needs to start a new application. I advised her that I did not want to do this as it will affect my credit score, she then advised that she needs to put me through to someone else who can assist. Karabo merely put me through to another consultant named William who was adamant that he needed to start a new application, upon telling him there is an existing application open for me and that I want to complete that application he says he is going to put me through to someone else, before giving him an answer he put me through to someone else named Elma. Elma too was adamant that she needs to start a new application and did not want to assist in completing the existing application after multiple times of telling her the new application will affect my credit score. Elma put me through YET AGAIN to ANOTHER person who cut the call on me. Upon being extremely frustrated at this point I emailed a person who assisted me from the FNB private clients branch in Umhlanga Reginald Naidoo to contact me. I then contacted the FNB app secure chat once again and chatted to a consultant named Tiyani who referred me to the credit application division when the app glitched AGAIN and ended the chat. I then chatted to Buyisiwe who put me through to CREDIT CARD DIVISION, Upon her telling me this I advised that it was a overdraft increase and NOT a credit card increase however she still went ahead with the transfer when the app AGAIN!!!! glitched and ended the chat. I am so tired of FNB and their *********** service advisors and unwilling staff who don't care to assist yet get paid from our exorbitant account fees.
131 replies
32 months ago
**** service from EXPERIAN
EXPERIAN is not even worth the 1 star I have given them...... 2 MONTHS ago I sent through a request for them to update my details on their system with regards to my homeloan as well as an account with Dotsure that I closed in 2021!!! To date I have recieved ABSOLUTELY NO CORRESPONDENCE from EXPERIAN nor any of their *********** staff!!! The CLOSED account which, I sent through a letter of closer SEVERAL times already ,STILL reflects on my dashboard. I have emailed EXPERIAN multiple times to provide feedback yet their INCOMPETEN ASS OF A CONSULTANT "James" has yet to rectify the issue which CLEARLY is on EXPERIAN side . We as consumers are sick and tired of the putrid service provided by these pathetic call center agents and their lamentable work ethics.
132 replies
34 months ago
Deplorable
Woodford Car Hire is not even worthy of the 1 star i have given them On the 12/6/2023 I picked up my vehicle and upon doing so the lady behind the counter had taken two payments from my account, 1 for the actual rental and 1(which was meant to be a holding deposit) little did I know that she had taken an actual payment from my account and NOT a holding deposit. On 14/6/2023 I EXTENDED my rental foe another day at the branch where I paid a further R752,27. On 15/6/2023 I returned the rental vehicle to the branch in the same condition it was given to me with not a scratch on it, furthermore I had filled the tank as due diligence as it was given to me. On the same day of my return I was told that the "holding deposit" will be refunded to me by Monday 19/6/2023, no such refund was made so I called in and spoke to a man who advised he would follow up and revert to me(I am still waiting for such), on Tuesday 20/6/2023 I called in AGAIN and spoke to Norma who advised she would follow up and revert to me before day end, it is now Wednesday 21/6/2023 and I am still waiting for Norma to revert with regards to me R4000 deposit that is rightfully due back to me. It has been almost a week and I am still waiting for my money. I will NEVER be patronizing this establishment again and would definitely advise anyone against such as their staff are irresponsible and untrained.
53 replies
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (80.95238095238095%)