Super Disappointing!! Don't bother ordering anything from this company

I placed an order 8 December 2021 for a Bakkie Boks, on confirmation it said a sales rep will be in contact to arrange collection, which never happened. By 15 December 2021 I followed up on my order, only to find that the company is closed for holidays. After numerous follow ups I received a notification on 14 January 2022 that my order is ready. By then I have made another plan, instead of this bakkie boks so requested for the order to be cancelled and my money refunded. Now at the beginning of February I am still following up on this refund (after I had to provide a motivation on why I am cancelling, I got informed that they will deduct/charge a 15% handling fee for this order, Ridiculous!!) that will only get loaded for payment today. 2 months of utter frustration! Spare yourself this headache and rather buy items from the trusted suppliers out there who believe in customer service!