SS
Serious about Customer Service
Active since Jul 2016
3
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3 reviews51 months ago
Lost Navigation software - Poor service delivery from Ford Alberton
My husband's Ford Ranger Wildtrak went in for a service in December 2021, at the same time we asked that the Navigation system get's updated as we saw on the Ford website that there is an update on the Sync 3 available but we've been getting error messages whilst trying to do the update. We were charged quite an amount to get this done. When my husband collected the car, the first thing he noticed as he got in is that the navigation function is no longer there (as he always drives with the navigation displaying). He went back in to discuss this with the service manager. It's now 2 months of going backwards and forwards, us constantly phoning Ford and following up with Ford on the next step on how to get this resolved, the vehicle was back at the dealership for a few days and all we get back from the branch is that they are unable to get it back as it wasn't supposed to be there in the first place. How can we buy a vehicle from a Ford Branch, after their inspection on the car, the salesman focusing our attention on this functionality as it was a minimal requirement for us and now all of the sudden it's not supposed to be in the Ford Ranger Wildtrak!! We've escalated this problem to the Dealer principle, who comes to a meeting ill prepared, my husband needing to tell him what the problem is, and he has no solution, taking zero ownership of the problem. We escalated this to the Ford Customer Care centre and nothing gets done, we just get called to see what we managed to get done between the dealerships! We need to now wait for a courtesy car to become available at the branch that we bought the car, for them to now have a look to see if they can rectify this mess. Ford fix the problem! Stop looking for excuses to cover your mess! We need solutions not excuses!!!
0 replies
51 months ago
Super Disappointing!! Don't bother ordering anything from this company
I placed an order 8 December 2021 for a Bakkie Boks, on confirmation it said a sales rep will be in contact to arrange collection, which never happened. By 15 December 2021 I followed up on my order, only to find that the company is closed for holidays. After numerous follow ups I received a notification on 14 January 2022 that my order is ready. By then I have made another plan, instead of this bakkie boks so requested for the order to be cancelled and my money refunded. Now at the beginning of February I am still following up on this refund (after I had to provide a motivation on why I am cancelling, I got informed that they will deduct/charge a 15% handling fee for this order, Ridiculous!!) that will only get loaded for payment today. 2 months of utter frustration! Spare yourself this headache and rather buy items from the trusted suppliers out there who believe in customer service!
0 replies
119 months ago
Worst experience ever
<p>I must say, I don't think Carlton knows what good client service entails.</p> <p>For someone that works in the service industry and deal with clients and problems that might occur I was blown away with shock and utter dissappointment in a trusted Hair Salon Brand that couldn't care less.</p> <p>I've been a loyal customer for over 3 years now, going for a cut and blow on a regular basis, building trust in my stylist who then convinced me to color my Virgin hair for my wedding, something daring; Ombre. Biggest disaster ever, after spending quite a few hours in the Salon, paying an arm and a leg to get my hair done, walking out into a mall with a wet head full of treatment. My first time ever to leave a Salon with wet hair and the worst of all, paying a full inclusive package that includes a blow wave. Without getting a discount on the package they charge me even more than the advertised rate and greets me with the following: I'm making an appointment for you for in a weeks time should you not be happy with your hair you can come and fix it. What confidence do you have now when your hairdresser is already telling you that she will fix your hair. Got home and washed the treatment off my hair and dried it, only to discover that my hair is yellow and looks like haird that was colored a year ago and my hair is now growing out, not the lovely Ombre look that you see on pictures. I tried to get through the week, tying my hair up for work, trying to hide this disaster on my head. I went on their website and raised on a concern on their comments/complaints section to which no one ever responded to, I'm still waiting for the reply. I sent a message to my stylist to say that I was not happy with my hair and her reply was as follows: I'm sorry to hear that, please contact Kim at our Head Office - the rudest customer liason that I have ever dealt with. When I called, Kim was on leave and I had to send an email. No one telling me the complaint protocol of the Company, telling me that they will get back to me. I offered to go to the Salon to get my hair assessed and I was told to wait until I hear back from them. Needles to say, I booked an appointment at an alternative salon to get my hair fixed. Kim phoned me when she returned after her leave, when I told her that I already fixed my hair and that I want my money back she started screaming at me, the client, to such an extent that I had to ask her to stop screaming at me to which she continued. Finally I burst out into tears due to her being so rude to me and I was told that it's wedding nerves but she will speak to her MD's and get back to me. She did get back to me, after I sent numerous emails following up, telling me that I cannot get my money back because I did not follow the protocol and then in the same email explaining the protocol to me. I went to see the salon that did my hair and asked for my money back for the shampoo that they give you as part of their "fully inclusive package", after explaining the situation to that Branch manager, with another embarrasing situation of arguing with me in the shop I walked out leaving the shampoo behind and not getting my money back. Kim sent me an email telling me that they will offer the package to me again instead of refunding me. What they do not understand is that I do not want to ever support a Carlton Hair Salon ever again. They are rude and do not respect their clients that pay an awful lot of money for their services. Sooooo dissappointed in this brand!!!</p>
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