Disgusted - Pizza Baby

We have ordered some Pizzas from Pizza baby Boskruin - Randburg. This was for my family with kids, while eating, I bit on a tough bit which I found felt terrible and disgusting!!!!!! Upon further investigation I flipped over the other slices, this fabric like material was baked into other slices, it was a fabric of some sort. When we went back to the store and spoke to the franchise owner, it was found to be bits of the damping MOP used in the pizza oven!!!! The owner offered a fresh order and we refused, We will NEVER order from that store EVER again, disgusteding for a food outlet with negligence re food and the health of their customers. This was in July '24 and since Andreas from Pizza baby has been attempting to resolve, only the spend has been refunded but the store owner could not apologize even after reaching out. This was about a month back