Hour and a half no pizza

We ordered two pizza\s at 18:00pm and by 19:30 there was still no pizza and we called only to be told they had run out of dough and our pizza hasn't been made yet. I cancelled the order as i cant eat at 22:00 at night and why could no one call us to let us know what is happening? Why did we have to call and ask what is going on? This is ridiculous. "